Mohammad Abdallah, Clssbb Email & Phone Number

Amman, Jo

Amman, Jordan

Amman, Jordan

root cause and other data analysis, correction and corrective action plan, calibration meetings .Continuous improvement .Create new KPIs.Provide the client with our analysis and recommendations to help improve the quality of service.Coaching sessions and support.Training for new joiners.Training for new QAs.

Amman Governorate, Jordan

Process mapping (VISO), process and procedure creation SOPs.Training for new procedures.Follow up on the team Tasks (Pre alert- Control tower- Reporting).Evaluate employee’s performance.Create and implement KPIs.Calibration with different departments

Aqaba Governorate, Jordan

Recruitment and training.Increase profit and cost reduction - Attract new customers.Analyse feedback and report the results.Work schedules, budgets and policies - Pricing.KPIs for the reservation team.

Jordan

Interpret and implement quality assurance standards and proceduresCSR evaluation and knowledge base Update.Data analysis and Write KPIs and follow up.Document internal audits and other quality assurance activities, Conduct training.

Saudi Arabia

Business Auditing (ISO 9001 - ISO 14001 - ISO 18001 – TAPA – TISSE).Update evaluation forms.Process improvement.Data analysis.Update Knowledge base.Cut cost.Conduct training for new employees.