Mohammad Abdelqader Email and Phone Number

Key account manager aftermarket business (Spare parts, Service contract and Upgrade) ...... - Region; GCC, Iraq, South Africa, ZMB and NG. - Handling the critical customer accounts in Oil & Gas, Air separation and Power plants sectors. - Developing a solid and trusting relationship between major key customer and company. - Managing communications between customer and internal teams (Admin/Finance/Logistic,...).- Meeting all customer needs and deliverable according to proposed timelines.- Analyzing customer data to provide customer relationship & account business management.- Planning and presenting reports on account progress, goals, and quarterly initiatives to drive best of annual plan / action as well long-term strategy forward. Also ensure that the business measurement is under control. - Set proper pricing data of each account to ensure trust and long term relation is secured. - Developing the direct sales process to ensure company goals & target GP is set. - Keen to ensure product training (service related intervention and product upgrade) is provided.- Negotiating contracts with the customer, also establishing and understanding his allocated budgets.

- Proven Regional Product experience & Marketing exposure both direct / and indirect sales. - Proven track record of delivering strong results.- Regional Product marketing responsibility - Product promotion, pricing, positioning and training. - Effective deployment of new products to customers to ensure achieving win-win situation- Engage with partners and end customers is the alphabet for Business Continuity. - Leadership skills to drive the direct / and indirect sales team- Analysis of sales activity and results by country / region- Good understanding of P&L of financial company reports- Provided sales tools and training to assist the direct, indirect sales team - Support sales team and follow up on pipeline- Develop and maintain comprehensive market data and analyze opportunities- Strong believe that possess In-depth product Knowledge is a key as well customer education. - Excellent team skills, global thinker- Communicate potential product improvements and upgrades to sales team and partners. - Provided feedback on improvements, upgrades and new models needed in family of products to production team. - Strong communication and presentation skills, including demos and presentations to clients and senior management.- Identify revenue growth opportunities through further enhancements of existing product offerings and bench-marking against industry best practices.- Define areas for business development and improvement of processes, initiating action plans and ensuring implementation in markets.- Master’s degree, Mechanical Engineering & MBA discipline

MENA including Levant countries. Division: Portable machines ( compressors & generates) ... - High Product knowledge & technical skill with excellent interpersonal skills. - Ability troubleshooting technical issues, provide timely customer feedback- Support the roll-out of new Engineering Correction bulletins & applications. - Talking customers through a series of actions to resolve a problem.- Providing timely and accurate customer feedback.- Following up with clients to ensure the problem is resolved.- Providing support in the form of procedural documentation.- Involved on testing and evaluating new technologies to ensure product improvements and upgrades on a regular basis based on market feedback and market conditions.- Proven ability to drive training program efficiency and high levels of partner & customer satisfaction.- Solid sense of accountability and sense of urgency. - High degree of professionalism & customer focus- Demonstrated accuracy, attention to detail, and analytical skills

- Leaded establishing a new workshop facility from A-Z, including hiring service team experience. - Gained comprehensive industry knowledge wherein powered by DEUTZ engine. - Managed effectively service team members, including technicians and advisors, to ensure team objectives and sales goals are being carried out and in line with DEUTZ AG standards.- Did set up and maintained service desk, including managing service desk team members and evaluating desk efficiency. - Ensure that all aftermarket marketing communications roll-out. - Overseen team members performing inspections, preparing reports, and doing repairs; if necessary, carries out these job duties personally to ensure highest quality of work- Strong service experience (hands-on), management experience, Strong customer-facing skills, strong written and verbal communication, self-motivated, troubleshooting, creative problem-solving. - P&L accountability.

- In-house; Strong technical (mechanical / and electrical) back-ground and hands-on activity. - Out-door; after-sales market engineer; follow up and seeking new aftermarket sales opportunities. - Other duties; responding to customer complaints; evaluate and resolve problems of the customer; assist in installing the equipment; analyze, inspect and review findings to determine the solution to the problem that the customer demands; offer customer training for the product; repair, test and maintain equipment; monitor performance of the product; maintain product manuals; provide customers with regular reports and feedback on their service requests; developed and maintained relations with customers; reported common complaints of customers to top management in order to address the situation for future reference; made recommendations to maintenance technicians; and offered feedback on product development, features and functions.