Mohammad Abdullah Email & Phone Number

Dayton, Wa, Au

Australia

Continual support of Metso Minerals as a HCL Client remaining within the same 2nd level support role. Daily tasks and work remain the same to ensure that Metso has the same level of continual support.Ensure that PC hardware and software service desk calls are closed in an agreed time, to the satisfaction of Metso's usersProvide hardware support for Metso standard PC's and printersProvide software/hardware support for Windows 7 and Metso standard PC application installation and set upReimage machines using SCCMUse of Service Now ticket logging Tool on a daily basisTroubleshoot and training users on video conference equipmentCreate and maintain Knowledge Base articlesWeekly backup tape changes Technical knowledge of Active Directory and ExchangeUpdating security levels for users to files and folders in Active Directory/Servers.Assist with PC equipment movements Provide 24 hours On Call SupportSetup and support project specific softwareSetup and maintain scanner gun and zebra printing software for warehouse management.Strong Technical knowledge of o365 products including such as outlook and office.Assist with telephony management involving assigning and configuring cisco IP phones, mobile phones and Telstra data cards. LAN/WLAN troubleshooting and diagnosticSupport using remote tools ie BomgarMFD support

Cape Preston

Providing Site Support at Sino Iron Project in Cape Preston

Cape Preston

contracted to Citic Pacific Mining to provide on site support at the Sino Iron Project in Cape preston

Perth, Australia

Ensure that PC hardware and software service desk calls are closed in an agreed time, to the satisfaction of Metso's usersProvide hardware support for Metso standard PC's and printersProvide software support for Windows 7 and Metso standard PC application installation and set upReimage machines using SCCMSetup, support and maintenance of all rural Western Australian offices.Use of isupport ticket logging Tool on a daily basisTroubleshoot and training users on video conference equipmentCreate and maintain Knowledge Base articlesWeekly backup tape changes Technical knowledge of Active Directory and ExchangeAccount creations and modifications through Active DirectoryUpdating security levels for users to files and folders in Active Directory.Assist with PC equipment movements Provide 24 hours On Call SupportTravel to remote sites to support and update network and Infrastructure.Setup and support project specific softwareSetup and maintain scanner gun and zebra printing software for warehouse management.Involved with o365 rollout and lotus notes crossover to Microsoft outlookAssisted with telephony management. Assigning and configuring cisco IP phones, mobile phones and Telstra data cards. MFD support Support using remote tools ie DamewareLAN/Wan troubleshooting, maintenance and setups.Server support and maintenance of all rural Western Australian offices Travel to remote sites to support and update network and Infrastructure.Involved with o365 rollout and lotus notes crossover to Microsoft outlookSupport using Dameware remote toolChris21/HR21 support including maintenance, configuration and IIS administration on windows server 2003 - 2012

Ensure that PC hardware and software service desk calls are closed in an agreed time, to the satisfaction of Clough's usersProvide hardware support for Clough standard PC's and printersProvide software support for XP and Clough standard PC application installation and set upInstall & maintain the SOE & related software in accordance with Clough policiesSetup, support and maintenance of Project Offices in the Brisbane area as requiredUse of Vivantio Service Desk Tool on a daily basisTraining users on video conference equipmentProvide on-call after hours supportCreate and maintain Knowledge Base articlesRecover files from server backups using EMC Account creations and modifications through Active DirectoryUpdating security levels for users to files and folders in Active Directory.Assist with PC equipment movements Provide Executive SupportProvide 24 hours Executive On Call SupportMentoring service desk and desktop support teamPrimary technician for Clough-Amec project

Troubleshooting and escalation point for internal system issuesAssist internal and external customers with enquiries relating to product functionality and network services and transactionsOrdering and provisioning of internet account. Organising stock despatchMaintaining customers records to ensure that customer has all the requested plansManage network outages in a quality way, provide timely information to stakeholders and manage service providers to affect a swift resolutionAssist internal customers by coaching them to navigate the systems and knowledge site in relation to product functionality, network transactions and servicesAssist in the processing, testing and communication of all new products and featuresAssist in the set up and maintenance of B promotionsReceive and respond to all escalated queries relating to data services for both internal and external customers

To be the first point of contact with our customerTake active ownership of customers issues, complaints and queries and ensure they are turned around in a timely manner Identifying any problems that are presented by our customers and voicing the issue to the necessary departments to be resolved

Responsibilities/Achievements:Afternoon shift 2ICRunning and maintaining extrusion machinesAssist with overlooking and leading workersTraining and developing skills of new employees