Mohammad Abdullah Sarwar Email & Phone Number

As a Software Engineer specializing in Tier 2 Technical Assistance Center (TAC) support, I am adept at delivering top-notch assistance to a diverse global clients. My primary focus includes providing expert support for various products, such as load balancers, Web Application Firewalls (WAF), Thread Protection Systems (TPS), Carrier-Grade NAT (CGNAT), and SSL interception (SSLi). My role extends beyond traditional support, encompassing efficient management of lab operations, covering both hardware and virtual machines.Key Responsibilities:Technical Support Excellence:Serve as a dedicated point of contact for the Thread Protection System (TPS), specializing in the identification and mitigation of Distributed Denial of Service (DDoS) threats.Deliver exceptional technical support for a range of products, ensuring client satisfaction through effective issue resolution.Lab Operations Management:Oversee the seamless functioning of both hardware and virtual machines within the lab environment.Replicate client scenarios for comprehensive testing and resolution validation.Training and Onboarding:Conduct in-depth introductory training sessions for new hires, facilitating knowledge transfer and ensuring a smooth onboarding process.