Mohammad Abdus Samad Email & Phone Number

Hyderabad, In

Hyderabad, Telangana, India

▪ Handling queries on our customer interaction center, Ask Darwin.▪ Support clients to resolve queries or bugs in a timely manner to ensure client satisfaction. ▪ Gather feedback on product experience via targeted surveys. ▪ Identify risks proactively, mitigate and escalate as deemed appropriate.  ▪ Share best practices with clients on how to achieve product success with Darwinbox. ▪ Help drive product adoption and increase overall retention.

Hyderabad, Telangana, India

▪ Acted as a key point of contact, efficiently resolving inquiries from both current and former employees through multiplechannels like phone, email, trouble ticketing, SIM ticketing, and HR case system.▪ Guided new hires during their onboarding phase, offering mentorship and support to ensure smooth integration into theirrespective roles.▪ Provided ongoing assistance to team members, aiding in understanding company policies and processes, fostering acollaborative and knowledgeable team environment.▪ Facilitated employees with various document needs, including address and employment verification letters, business invitationletters, leave/time off approval letters for visa applications, letters of recommendation, no-objection certificates for highereducation, and reference letters for permanent residency and visa applications.▪ Executed background verification checks for both active and former Amazon employees. Managed corrections in timecards forleaves, overtime, and shift allowances. Supervised employee compensation and benefits.▪ Handled matters related to professional tax deductions, tax proof submissions, and income tax deduction inquiries.

Hyderabad, Telangana, India

Master Of Business Administration - Mba, Finance

Bachelor Of Commerce - Bcom, Business/Commerce, General

Intermediate, Cec

Ssc