Mohammad Abdus Samad Email & Phone Number

Hyderabad, IN

Hyderabad, Telangana, India

• Handling queries on our customer interaction center, Ask Darwin.
• Support clients to resolve queries or bugs in a timely manner to ensure client satisfaction.
• Gather feedback on product experience via targeted surveys. 
• Identify risks proactively, mitigate and escalate as deemed appropriate. 
• Share best practices with clients on how to achieve product success with Darwinbox.
• Help drive product adoption and increase overall retention.

Hyderabad, Telangana, India

• Acted as a key point of contact, efficiently resolving inquiries from both current and former employees through multiplechannels like phone, email, trouble ticketing, SIM ticketing, and HR case system.
• Guided new hires during their onboarding phase, offering mentorship and support to ensure smooth integration into theirrespective roles.
• Provided ongoing assistance to team members, aiding in understanding company policies and processes, fostering acollaborative and knowledgeable team environment.
• Facilitated employees with various document needs, including address and employment verification letters, business invitationletters, leave/time off approval letters for visa applications, letters of recommendation.
• Executed background verification checks for both active and former Amazon employees. Managed corrections in timecards forleaves, overtime, and shift allowances. Supervised employee compensation and benefits.
• Handled matters related to professional tax deductions, tax proof submissions, and income tax deduction inquiries.

Hyderabad, Telangana, India

Master Of Business Administration - Mba, Finance

Bachelor Of Commerce - Bcom, Business/Commerce, General

Intermediate, Cec

Ssc