Mohammad Abid Email & Phone Number

Experienced IT Professional with over 20 years of industry expertise, known for strong technical skills anda commitment to maintaining customer satisfaction. Skilled at working with people at all levels, includingsupporting senior leaders. Dedicated to going above and beyond customer expectations and using thelatest technology solutions. Effective as both a team player and someone who can work independently.TECHNICAL SKILLS• Configure and register Windows 10 machines with AzureAD and Intune for seamless integration• Manage software installation and uninstallation processes through Intune Company Portal and• PowerShell scripts• Troubleshoot issues related to Windows OS, Microsoft Office 2016, O365, BitLocker, Intune, Autopilot, and Microsoft Defender.• Provision Teams phone numbers and dial pad for employees, and configure voicemail messagesfor public holidays, afterhours and shutdown period• Create user mailboxes on Microsoft Exchange on-premise and grant delegation to other users'mailboxes upon receiving appropriate approvals• Offer comprehensive conferencing support via Microsoft Teams, Zoom & WebEx to facilitateefficient virtual meetings• Efficiently handle the provisioning of IT assets for new employees, ensuring a smooth onboardingprocess• Maintain accurate records of IT asset registrations, ensuring compliance with organisationalstandards• Address and resolve incidents related to Microsoft Teams and Cisco Jabber through remote andon-site support• Maintain knowledge base articles to ensure employees have access to accurate and up-to-dateinformation• Facilitate clear communication channels with end users, stakeholders, and external vendors toensure seamless operations• Provide assistance and troubleshooting for VPN issues utilising FortiClient• Deliver desktop support to employees utilising ServiceNow and Ivanti ticketingsystems