Delivered prompt and professional solutions for customer inquiries via phone, email, online chat etc.• Ensure that customers are getting the most value possible solutions and services.• Researched, prioritized, and resolved customer issues in timely and accurate fashion.• Maintained documentation of customer inquiries and responses for future reference.• Directed or route customer calls to appropriate personnel for assistance.• Handled dissatisfied customers in a polite… Show more Delivered prompt and professional solutions for customer inquiries via phone, email, online chat etc.• Ensure that customers are getting the most value possible solutions and services.• Researched, prioritized, and resolved customer issues in timely and accurate fashion.• Maintained documentation of customer inquiries and responses for future reference.• Directed or route customer calls to appropriate personnel for assistance.• Handled dissatisfied customers in a polite and professional fashion.• Tracked and followed-up all customer requests in a timely manner.• Identified and implement new process plan to improve customer support service.• Provided outstanding and exceptional customer service.• Maintained procedures and processes for first level problem determination.• Returned customer calls in a timely manner to ensure customer satisfaction Show less

• Build and configured hardware and updated software• Repaired computers and ensured that the servers are functioning properly• System administration• taught trainees and learners to assemble computers from a to z and troubleshoot of the systems.• Designed and develop appropriate computer instructional material.

Provided administrative and clerical support to departments or individuals.• Scheduled meetings and arranged conference rooms.• Prepared statistical reports and Manage spreadsheets.• Prepared confidential and sensitive documents.• Determine matters of top priority and handled accordingly.

• Responsible for appropriate logistical and efficient project support and coordination beingprovided to all team members of the Projects Team.• Organized and coordinate meetings and events for the projects team, including venue andcatering arrangements, speaker and attendee liaison, preparation and distribution ofpapers, reproduction of materials.• Arranged travel and accommodation for members of the team and project partners and stakeholders.• Undertake other… Show more • Responsible for appropriate logistical and efficient project support and coordination beingprovided to all team members of the Projects Team.• Organized and coordinate meetings and events for the projects team, including venue andcatering arrangements, speaker and attendee liaison, preparation and distribution ofpapers, reproduction of materials.• Arranged travel and accommodation for members of the team and project partners and stakeholders.• Undertake other reasonable tasks as directed by the Head of Project Show less