Mohammad is an expert trainer, coach, and consultant specialized in sales, customer experience, customer service, and employees empowerment programs. With an experience of more than 23 years; he pursued a successful career as a skilled trainer and coach and contributed to the human capital development, growth, and bottom line of a wide number of organizations in various industries including telecommunication, banking, insurance, oil & gas, and GT services industries.He has established a solid organization “Insijam for Management Consultancy” in Jordan, to provide full consultancy services to SMEs, new medium firms, and international companies, which focused on business transformation, customer service, sales competencies building, and improving customer experience.As an added value, Mohammad collaborates with international market research companies to provide onsite mystery audits and evaluation for employee’s performance & skills and practice his experience from the client’s perspective. (Retail shops – Automotive – Banking – Hotels, Restaurants & Cafes, Education Institutes and Telecommunication)Mohammad has the below certifications:- Certified Professional Trainer - IAPPD- Certified Customer Services Expert – IAPPD- Member - International Association of Sales Training- MBA in practice– Change Zone