Heading MAF Carrefour eFood business in Egypt, operating from 13 hypermarkets,+1500 personnal with 13 direct reports - operations managersThe owner of the business unit financial & operational KPIsResponsible for the complete order cycle - Fulfillment & Last-mile

eCommerce, Warehousing, Payments, Logistics, Shopping, Retail, Sports Supplements, Technology.

eCommerce, Warehousing, Payments, Logistics, Shopping, Retail, Fashion, Technology. Significate increase in operational KPIs such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), Quality of service, Productivity, etc.  Conducted problem analysis, root cause analysis and the action plan needed to resolve the issues and make sure they were executed which resulted in many resolved issues and improvements in all departments. Added the sensitivity to work cross-functionally with individuals at all levels.  Initiated & implemented performance management practices with all business functions like Finance, Warehousing, Logistics & 3PL management, Marketing – Online & Offline, Content, Vendor Operations & Customer Service.  Mainly focused on NPS monitoring & Enhancement.