Mohammad Adil Aboobacker Email & Phone Number

I have extensive hands-on experience in working with various networking technologies and equipment, including Cisco routers and switches, Aricent routers and switches, and Aruba access points, gateways, and switches. My knowledge encompasses the TCP/IP protocol suite, OSI layers, and IP services such as DHCP, DNS, TCP/IP, NAT, and IPv6. I am proficient in basic LINUX troubleshooting and have expertise in implementing and troubleshooting routing protocols like RIP, OSPF, EIGRP, and BGP.In addition, I have in-depth knowledge of complex layer 2 technologies like VLANs, trunks, VTP, EtherChannel, STP, RSTP, HSRP, and RPVTP. I am familiar with cloud services such as HPE GREENLAKE and Aruba Central, and have been trained on Palo Alto firewalls, including protocols like IPSEC, AAA authentication, and captive portal. I have experience in installing, configuring, and troubleshooting firewalls, as well as expertise in areas like APP ID, USER ID, URL filtering, high availability, and VPN.Throughout my work experience, I have been actively involved in troubleshooting various networking issues by addressing assigned tickets. I excel in resolving problems related to IP technologies, including STP, DHCP, VLANs, routing, and AAA authentication ( Tacacs server and Radius). I am skilled in diagnosing and resolving hardware-related issues and coordinating the replacement of faulty equipment through RMA processes.I have also gained proficiency in handling Aruba Central cloud-related issues and conducting regular call-backs with customers to analyze resolved cases and those under investigation. I am adept at documenting known issues and ongoing problems in ticketing tools, and have experience troubleshooting and analyzing Aruba Central one-touch provisioning cases. My work experience demonstrates a strong focus on customer support and a dedication to resolving networking issues efficiently and effectively.