With a BA in Political Science and Government and a Diploma in Food and Beverages, I have developed strong communication, problem-solving, and analytical skills that enable me to deliver exceptional service and outstanding hotel accommodations to guests from diverse backgrounds and cultures. I am passionate about providing excellent guest experiences and fostering positive relationships with guests and team members.Since December 2022, I have been working as a Senior Guest Service Associate at Emaar Hospitality Group, one of the leading hotel operators in the region. I have contributed to increasing customer satisfaction and loyalty through my high-energy, tech-savvy, and efficient approach. I have also supported the implementation of new technologies and systems to enhance the guest service process and streamline the operations. As part of a dynamic and collaborative team, I have demonstrated my flexibility, adaptability, and resilience in handling various challenges and opportunities in the hospitality and food service industry.