• Oversee and direct a team of 5 unit managers for 7 food service locations within Toronto Zoo to successfully achieve unit and team goals and ensure complete guest and employee satisfaction • Oversee weekly/monthly sales budgets, sales forecasting, profit and loss statements and manage food, labour, and paper costs• Led a team of over 260 employees to successfully beat Summer 2019 record sales in Summer 2022

• Manage day to day operations of 9 Tim Horton Locations (2 full size and 7 self serves) to make sure all tasks are completed to deliver service and production at expected level while maintaining costs.• Lead unit staff to achieve unit and team goals. • Special project consultant at the University of Ottawa to help increase their Tim Horton's brand standard and sales.

• Responsible for executing and directing food preparation, directing staff activities, inventory control, assisting customers, providing quality service and maintaining great customer service practices.• Plan, organize, and control daily operations.• Set staff work schedules and monitored their performances.

• Managed a team of 125 employees from six franchises including Starbucks, Second Cup, Tim Hortons, Subway, Booster Juice, Pizza Pizza, and five food outlets of Compass brand.• Collaborated with the cooks in food production and menu planning.• Ensured strong client relation, customer satisfaction, and strict compliance with Compass Quality Assurance and Health and Safety Program.

Platinum Award in 2010 and 2011

• Responsible for opening restaurant, maintaining a high standard of food quality, cleanliness and customer service with 100% satisfaction.• Managed the restaurant with annual sales of approximately Canadian Dollars 1.5 million.• Responsible for training new staff members at all levels.