Mohammad Akbar Email & Phone Number

Hyderabad, Telangana, India

Hyderabad, Telangana, India

• Supporting as primary point of contact for global compensation survey submissions for Amazon.• Supporting compensation programs to drive range building and promotion process.• Supporting compensation consultants across globe by partnering with HR and Business groups to manage, consult, and resolve compensation issues.• Conducting various analysis and audits to support compensation practices.• Driving year migration and job matching for compensation team.• Managing accesses for compensation tools and documents. • Managing salary survey purchase and help with addressing salary survey related questions and requests from Compensation Consultants.• Supporting with communications to comp consultants on Annual Range Building & Budgeting.• Responsible for managing healthy relationship with vendor partners such as MarketPay, Mercer, Radford etc.• Responsible to create budget for compensation team for survey purchases and making sure timely payments to vendor partners to avoid legal issues.• Handling purchase orders (PO) for compensation team.• Responsible for negotiating survey fees and contracts with vendors. • Partner with vendor and Amazon Legal team to make sure contracts are compliant with Amazon’s Legal policy and make sure contracts are signed by both the parties on time.• Responsible for providing compensation data from comp data warehouse for various projects such as minimum wage increase, salary review etc.

Bengaluru, Karnataka, India

• Driving projects like Self Service and Smart Forms and testing system enhancements changes.• Partnered with operations and program team to gather requirements from HCM Project.. • Oversee the job and personal data changes keyed into People Portal by India hub, for North America region employees.• Supported 2 teams (36 associates) from BLR location, taking care of their, AES, Attendance tracker, shrinkage and closely working with the associates to improve their quality & productivity.• Conducting regular coaching sessions for the team. • Assisting team managers in conducting 1:1 sessions to provide constructive feedback to the team, as and when necessary.• Preparing and publishing shift roster/changes for the entire team based on the forecast & volume trend. • Tracking daily attendance and determining shrinkage goal for the team.• Responding to escalations, providing root cause analysis and recommendation. Developing remediation plan with minimal guidance from team managers.• Preparing capacity utilization for US Data Management, consolidating it for all teams reporting into Data Management org.• Doing dive deep for any SLA miss that occurs, presenting the findings to the rest of the leadership group along with a remediation plan.• Documenting COE’s as and when needed.• Assist in developing and implementing training programs to improve the quality and productivity of the team.• Preparing monthly Associate Evaluation report/scorecard for the team.• Working on ideas generated by team members and implementing ideas in coordination of ACES team and rolling out JDI for implemented ideas. I have implemented 12 ideas which resulted in 1.67 FTE savings from 4 ideas and remaining ideas lead to process improvement/quality improvement resulting in better customer experience.

Hyderabad, Telangana, India

• Managing workflow for the team during various times of day, to ensure the SLA target is being met while maintaining team morale.• Mentoring and conducting regular training sessions for Hyderabad and Bangalore team as and when requested by Managers/Leads. Also, trained Manila team for process transition.• Analyze and audit the people portal entries performed by the team when required.• Helping leads to respond to escalations and providing root cause analysis. • Auditing changes processed by RPA Bot at the time of launch.• Demonstrating a high degree of discretion and confidentiality.• Participate in a variety of project related activities, including analysis or preparation of documentation.• Updating SOP’s on timely manner based on the process updates received.• Preparing weekly report for Project Pac-Man (AWS) team.• Simplifying and standardizing process to reduce time spent on the activity.• Working on Amazon wide Quarterly promotions and make sure correction is made prior to payroll cut-off.• Handling Lateral Transfers all over US, Canada, Mexico, Brazil regions.• Giving process improvement ides time to time.

Hyderabad, Telangana, India

• Worked closely with teams like Human Resource Quality Assurance, LOA, Onboarding, Centralized Time Keeping and Recruitment Services to provide seamless Data management experience for employees at Amazon.• Handling Severity 2 tickets and resolving it as soon as possible to avoid misses.• Played a major role on minimum wage increase project.• Working closely with payroll to conduct SSA Audit for US employees to eliminated W2 issues for the employee, which may incur addition cost to the company for providing corrected W2.• Knowledge on NAFC step plan policies.• Working on Seasonal Audit and work with site HR partners to avoid overpayment to the employees.• Working on tenure increase for step plan based employees.• Working with pay services team to find step plan discrepancy for the employees and make correct to avoid over payment or under payment.• Sharing process update with the team and collecting those process update emails and sending it to the person responsible of SOP’s.• Run daily reports of process count of the team.