Mohammad Al Assaf Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

United Arab Emirates

• Defining projects, collecting requirements, designing processes and innovative solutions, and document these customized processes and new SOP’s.• Work collaboratively with multiple teams to partner on a common project, to accomplish optimization and stability.• Launch Land Consolidation program for LTL vendors by clubbing FZE and Mainland (AE – SA), which has improved Truck Utilization by 23% and approximate monthly savings of 80,000 USD.• Introducing Carrier Audit Mechanisms, the objective is to have an annual or bi-annual audit for carrier facilities and capabilities to ensure that they are able to meet our requirements and Quality standards of work, this helped to scale our partners and ensure they are following Amazon Standards of Works.• Launch inbound Automated forecast tool, with accuracy of 75%, to ensure accurate Inbound planning, which would optimize the Manpower and FC resources and reduce our detention and storage spent for delayed inbounds.• Launch of Vendor Excellence program which includes signing off all vendor performance targets for MENA similar to other geographies and Publishing Vendor Excellence Dashboard for MENA, which will help to overcome cargo readiness and delivery delays at origin, also documentation delays, thus improving the lead times in MENA region. • Dive deep in all dashboards, records, data related to performance to analyze and plan ahead.• Monitor product KPI’s, profitability, planning and operations in UAE, KSA, EG, and help to implement countries strategic objectives by leading specific projects.

Dubai, United Arab Emirates

• Updates the Management Committee on Engineering team objectives and goals to ensure awareness of the organizational strategies.• Managing 35 countries within the region, 29 of which are ASC agreements with external vendors that utilize UPS branding and provide UPS services.• Responsible for complete service oversight within Indian-Sub, middle east and African geographies with over 35% improvement on internal KPI’s metrics include total end to end service, visibility and productivity elements.• Worked closely with internal stakeholders to create a customer experience strategy and KPI tracking, which linked NPS feedback with action plan implementation, leading to 45% increase in NPS over 2 years.• Improve Network flows and operations, and optimize process flows.• Monitor drives process efficiency, service, and new technology to ensure service excellence objectives are met.• Develops monthly performance goals to track and evaluate service objectives.• Provides regional support for Quality Improvement Process training to ensure training activities support department and business objectives.• Conducts training for corporate Industrial Engineering department personnel to provide accurate operational reports.• Attends monthly business planning meetings to establish and ensure progress towards goals.

Amman, Jordan

• Manage the all import and export operations performed at the airport and the station to meet the company standards and service levels.• Obtain integrated systematic Solutions to fulfill customer requirements.• Review the Key performance indicators for the operations and other system functions.• Initiate weekly reports, to provide a clear image for operations KPI’s. • Optimize Operations and network flow to control cost and efficiency. • Communicate with sales, accounting, and customer service teams to guarantee ideal operational processes.• Develops work measurement standards to ensure alignment with volume projections.

Al Khobar ,Saudi Arabia

Managing Oil and Gas project in Khobar for Schlumberger in 2015, including operations service levels, and safety measures. Deployment of new technology to support tracking and improve visibility.Participate in the implementation of process improvement initiatives at the station, to leverage the station quality of service level . Monitor the Key performance indicators for the operations and support functions, including analyzing, setting corrective actions and following up, to ensure the station achieves the set targets for the Key performance indicators . Handle complaints analytical through root case analysis, corrective action and final closure to prevent the reoccurrence of the problem ..

Amman, Jordan

Manage the various inbound operations performed at the airport to meet the quality standards . Monitors system updates related to the arrivals according to the quality standards . Monitors the clearance process to be applied according to the country customs regulations .Check for alternative solutions regarding the shipping lines based on cost and time .