- General day-to-day duties assisting the consultants with their duties e.g. with quotes, queries, bookings, accounts, etc. - Liaising with other departments, directors, clients/guests, agents and suppliers.- Handled initial interviews and employment of new staff in the department in consultation with the Human Resources Director. - During this time I also put together the general agent database for use throughout the company, especially for the marketing department.- In relation to the agent database I structured / streamlined the various commission structures applicable to the different agents / directors to be used by the consultants and the marketing department. - Formalized the training department for all new staff joining the company as well as ongoing training for existing staff. - Investigated new products potentially suitable to our company portfolio and arranged general staff training with regards such products / services for the staff by the relevant suppliers if it was necessary and to the potential benefit of the company. - Handled the preparation, cost calculations and layout of 3 different rates manuals which were distributed to various agents throughout the world with the first edition published in time for the local travel show. - Assisted the marketing department with brochure costs for various agents until such time as I was able to train of the marketing staff. This function was eventually handled separately by the marketing department.

- General day-to-day duties assisting the consultants with their duties e.g. with quotes, queries, bookings, accounts, etc. - Liaising with other departments, directors, clients/guests, agents and suppliers.- Handled initial interviews and employment of new staff in the department in consultation with the Human Resources Director. - During this time I also put together the general agent database for use throughout the company, especially for the marketing department.- In relation to the agent database I structured / streamlined the various commission structures applicable to the different agents / directors to be used by the consultants and the marketing department. - Formalized the training department for all new staff joining the company as well as ongoing training for existing staff. - Investigated new products potentially suitable to our company portfolio and arranged general staff training with regards such products / services for the staff by the relevant suppliers if it was necessary and to the potential benefit of the company. - Handled the preparation, cost calculations and layout of 3 different rates manuals which were distributed to various agents throughout the world with the first edition published in time for the local travel show. - Assisted the marketing department with brochure costs for various agents until such time as I was able to train of the marketing staff. This function was eventually handled separately by the marketing department. - The consulting involved quotes, itinerary preparation, supplier bookings and liaison, invoicing, booking arrangements for confirmed bookings, checking and authorization of supplier invoices for payment, issuing of travel documents when necessary (agents or direct clients) and assisting guests during the travel period.

- In charge of a team of 6 consultants (junior & senior) and their general training.- Handled general enquiries, quotes and subsequent bookings (client and guest liaison, invoicing and general booking procedures).- Worked closely with the marketing department and handles most of the agent enquiries, relevant agent travel arrangements and brochure costs.

General enquiries, sales, invoicing, collection of client payments.- Two members of staff basically took care of the day-to-day operations in company

liaising between stores and general public