-Handle customer inquiries and questions via phone and social media platforms (Instagram and Facebook).-Follow up with customers.-Advise the manager on identifying the best services for developing ads and promotional campaigns for the app, taking key factors into consideration.-Record issues and create tickets for the concerned team.

- Express courier delivery solutions, - Freight forwarding, - Warehousing & e-fulfilment solutions,- First-mile and line haul to the Middle East,- Customs clearances on arrival to the region,- Final-mile delivery with payment on delivery capabilities, - Returns processing- Omni channel customer support with bilingual call agents- Oriented with ERP+SAP business systems

• Handle 90+ calls daily, with duties signing up new customers, retrieving customers' data, presenting relevant product information and cancelling service. • Received an average 85% customer satisfaction rating to date, 15 % higher than the company's average. • Suggested a new tactic to persuade cancelling customers to stay with the company, resulting in a 5% decrease in cancellations.• Email daily and weekly target accomplishments to the manager.• Report technical issues and work with the customer care impact team to troubleshoot any issues or difficulties customers report.• Document live feedback and customer satisfaction. • Follow up with customers regarding shipping and payment issues alongside other departments. • Routine training on evolving software, resolution, and coding.

• Responsible for routine follow-up care for each implanted device as a provided complimentary service for the client. • Building professional relationships and gaining the trust of key electrophysiologists, surgeons, cardiologists, internists and patients. • Accountable for selling, promoting and delivering a portfolio of products and services to accounts and contributing to regional and national sales target goals .

• Cash handling as well as Visa transactions• eFAWATEERcom experience includes electric and water bill payments, college tuitions, internet subscriptions, etc. • Responding to customer and coworker inquiries and well as announcement of offers via microphone.