● Negotiate leasing terms and conditions and close deals.● Prepare leases and other related documents● Maintain and updates the lease activities in a database● Ensure accuracy of documents and records● Follow up on leads and calls through SalesForce system● Prepare and execute contracts on Yardi system● Prepare and issue Ejari contracts through Dubai Land Department - Ejari● Accompany clients for viewings once required● Build a strong & trustworthy relationship with clients● Offer a great customer service approach with each and every client.● I always make sure to keep the management updated of any areas that we need to fix up or improve.

* Ensuring that staff knowledge and skills are developed by sharing necessary updates and information with all involved staff.* Recommending procedural changes, system modifications and training as the need arises.* Analyzing independent research data, identify critical success factors, and make corrective recommendations to management.* Assisting all managers and staff in many job related or IT related issues.* Maintaining and developing relationships with existing customers in person and via telephone calls and emails.* Attending team meetings and sharing best practice with colleagues.* Demonstrating/presenting products.* Establishing new business.* Reviewing sales performance.* Negotiating contracts.* Meeting regulatory compliance standards.

* Record new complaints and/or change data on the concerned systems.* Confer with customers by telephone or in person in order to obtain details of complaints or provide information about products and services.* Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.* Resolve customers' service or billing complaints by performing activities such as refunding money, and adjusting bills.* Check to ensure that appropriate changes were made to resolve customers' problems.* Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments.* Refer unresolved customer grievances to designated departments for further investigation.* Developing customer complaints system (if applicable) for better experience & performance in handling all customers’ claims accordingly.* Investigating and supervising the complex complaints made by the customers.* Take a close look over the reports of recommendations and observing the complaints made by the customers.* Ensuring that all the complaints are corrected properly and a relevant step is taken towards the customers complaints.* Ensuring that staff knowledge and skills are developed by sharing necessary updates and information with all involved staff.* Recommending procedural changes, system modifications and training as the need arises.* Analyzing independent research data, identify critical success factors, and make corrective recommendations to management.* Assisting all managers and staff in many job related or IT related issues.* Attending team meetings and sharing best practice with colleagues.