Building and managing client relationships. Providing financial advice and assistance. Assisting with account management and transactions. Evaluating credit and facilitating loans. Promoting and selling banking products. Creating personalized financial plans. Delivering exceptional customer service. Ensuring compliance with regulations. Maintaining accurate records. Staying updated on industry trends.

Process customer transactions like deposits, withdrawals, and transfers accurately. Handle cash transactions, including counting, verifying, and balancing cash drawers. Accept and process checks for deposit, cashing, and verification. Assist customers with account inquiries and banking services. Identify and promote bank products to meet customer needs. Provide courteous and timely customer service. Maintain accurate transaction records and regulatory compliance. Adhere to security protocols to safeguard customer information. Process currency exchange transactions. Collaborate with team members to ensure smooth operations and exceptional service

Assisted callers with special needs and escalated calls as required. Managed routine transactions like account openings and payments. Addressed incoming calls, resolving product or service concerns. Provided organizational information and guidance on products and procedures. Collaborated with customers on various needs including service issues and account problems. Maintained customer data security and confidentiality. Directed unresolved grievances to relevant departments for investigation. Conducted inquiries, followed up with customers, and provided solutions. Consistently resolved customer grievances by working collaboratively within the team. Utilized strong cross-selling skills to sell products to customers during service calls.