Mohammad Ali Al Jamal Email & Phone Number

Beirut, Beirut Governorate, Lebanon

• Serve as the primary point of contact for clients, addressing inquiries, resolving issues, and providing tailored solutions to enhance customer satisfaction.• Develop and execute sales strategies to meet departmental targets, including upselling and cross-selling telecommunication products and services.• Maintain in-depth knowledge of OGERO’s service offerings, ensuring accurate information is provided to clients and staying updated with industry trends.• Monitor and analyze sales performance metrics and customer feedback to identify areas for improvement and implement effective solutions.• Conduct training sessions for new staff on customer service protocols and sales techniques to ensure a high standard of service and operational efficiency.• Handle complex customer complaints and escalations, utilizing problem-solving skills to achieve satisfactory resolutions and improve customer retention.• Work closely with other departments, including technical support and marketing, to coordinate efforts and provide a seamless customer experience.• Prepare detailed reports on sales performance, customer feedback, and service trends to support strategic planning and decision-making processes.

Saudi Arabia

• Created an extensive body of work specializing in office furniture design, contributing to the development of innovative ergonomic office spaces.• Developed detailed blueprints for various office furniture projects using AutoCAD software.• Analyzed worksheet data to create pivot tables and charts, ensuring accurate tracking of quantities and prices for each project zone.

United Arab Emirates

• Led the team design process by reviewing design iterations, providing direction and ideas, and ensuring final samples were client-ready. • Ensured residential styles were accurately reflected to deliver a modern luxury aesthetic as requested by clients. • Conducted site visits and inspections to oversee the pace and quality of work. • Transformed raw sketches into detailed 3D designs prepared for production.

Muscat, Masqaţ, Oman

• Provided design vision and direction for luxury villas and apartments, including generating design concepts and sourcing materials.