This company has been working on high technology products selling in the field of dentistry from 2007, products are really modern as Laser machines, CAD/CAM system, Dental Implants, etc.... accordingly selling and after sales support are difficult and so important.I have started as aftersales support manager from 2009 when our company was a young company I accepted both Aftersales support and commercial affairs handling in our company and as we grew up soon I manage both aftersales and commercial teams about 10 experts.Because support and problem solving is the root of my concept on selling after changing the position in the company I have been managing these roles in parallel,My tasks are divided as below,Technical Support Management:• Making and optimizing workflows • Being updated by suppliers and management available upgrades and planning to inform customers,• Following customers issues up• Planning for periodic investigations like customer satisfaction assessment• Training for personnel and making them updated• Product user manual and instruction for sufficient use• CRM management and client complaint investigation • Department stock management for spare parts • New products assessment and reporting to CEO• Strategies making and planning department goals• Attending supplier training to be updated and skilledCommercial Management: • Order points definition and stock management• Ordering and negotiating suppliers• Managing common importing workflow and negotiating organizations• Prior tasks and workflow handling• Being in contact and Negotiation to third party companies• Negotiating to make a contract to new suppliers• Market assessment for company fund management

- Market assessment in order to import market requirement and determining a competitive price- Generate sales leads and Strategies- Data analyzing and generating new terms for goal achievement - Developing employers brand and building increasing awareness in the market place- Generating and seeking out potential new opportunities- Developing and managing relationships with potential clients, influencers and key stakeholders- Managing client's consumption in order to prepare goods on time- Attending supplier training and negotiating to improve final product quality- Advertisement planning and online marketing management- Evaluating new opportunities to ensure resources focus on the best opportunities- CRM management and tracking system for potential sales- Planning and organizing order making and importing schedules and making sales goals and strategies - Estimating, negotiating and finalizing contracts with clients and sales personnel - Re-negotiating clients for complaint management and new possible contracts- Liaising with buyers and marketing and sales staff- Supervising the work of staff, checking activities reports and improve them and organizing relevant training sessions- Continues training as product ability and comparison to similar products, sales ability and negotiation skills, and special training to be able to negotiate specialists- Arrangement relative training and symposiums for potential clients