Mohammad Ali Raza Email & Phone Number

Dubai, United Arab Emirates

• Managing a portfolio of 20+ commercial properties, ensuring high occupancy rates and tenant satisfaction.• Leading a team of 5 property managers and support staff, fostering a collaborative and productive work environment.• Implementation of cost-saving initiatives resulting in a 15% reduction in operating expenses across managed properties.• Negotiating lease agreements and vendor contracts, achieving favorable terms and conditions to maximize profitability.• Overseeing maintenance and capital improvement projects, ensuring compliance with safety regulations and industry standards.• Developing and implementing strategic plans to align operational activities with company objectives, resulting in a 10% increase in portfolio value.

Dubai, United Arab Emirates

• Developed and executed comprehensive sales and marketing strategies that increased annual sales by 20%.• Led a team of 5 sales and marketing professionals, fostering a high-performance culture and achieving quarterly targets consistently.• Implemented digital marketing initiatives, including SEO, PPC campaigns, and social media strategies, resulting in a 30% increase in online lead generation.• Conducted market research and competitor analysis to identify new business opportunities and refine positioning strategies.• Collaborated with product development teams to launch new products successfully, driving incremental revenue streams.• Managed key client relationships, negotiating contracts and ensuring high levels of customer satisfaction.

Dubai

• Streamlining HR efficiencies, coordinating new hire orientations, and providing onboarding and training for all new employees.• Researched and analyzed human resources trends and best practices and drove corporate policy changes to optimize business performance• Maintaining payroll information by calculating, collecting, and entering data for almost 200 employees from 5 different sponsors.• Monitoring and handling all employee claims, including performance-based and harassment incidents.• Managing complete IT infrastructure including but not limited to Domain Controller, SQL & Hyper-V Server.• Introduction of on-premises cloud solution ensuring real-time availability of shared folders on mobile devices following department-wise access policies.• Installing Microsoft Dynamics AX 2012 R2 client & AOS instances.• Google Workspace accounts creation and management and configuring it on Microsoft Outlook clients.• All software license activations & renewals, guiding the implementation of company-wide enterprise security strategy for network and hardware, disaster recovery, data protection, and endpoint protection.• Led and assisted technical upgrade projects for the employer by working and coordinating with consultants and developers for integrations.

New Delhi Area, India

• Primarily dealt with post-sales and onboarding of vendors from different countries and cities.• Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.• Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.• Resolved conflicts and negotiated mutually beneficial agreements between parties.• Regulated sales checklist to ensure that sales finalization rate was well above 85%.• Managed the team working on UAE VAT launch, meeting the deadline set by management 2 days in advance.

New Delhi Area, India

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.• Maintained good call control to quickly uncover questions and keep call times low.• Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.• Educated customers on promotions to enhance sales.• Managed over 50 mediation calls per day on average.

Uttaranchal, India

• Processing the incoming buy requirements to find suitable suppliers.• Managed vendor accounts and guiding them to get the best out of the monetary value that had been put in the membership.• Managed large data projects, including workflow scheduling, data entry, and accuracy verification.

Master Of Business Administration - Mba, Operations Management And Marketing

Bachelor Of Arts (B.A.), Art/Art Studies, General

Graduated with Arts