o Configuring, managing and maintaining all the devices, services in Abu Dhabi Police Smart Gantries, such as: Variable Message Sign (Arch & Telegra), Media Players, Dgscalar, Rugged PC, Network switch, IPSOTEK video analytics, CCTV, Generators, UPS, Road Weather Information System, Environment Monitoring, Design Studio, TopXview, HP OP Manager.o Managing, monitoring, and maintaining Servers in Abu Dhabi Police control center.o Attending all emergency support calls for Abu Dhabi Police.o Planning and performing preventive and corrective maintenance with all client and all sub-contractors.o Planning and performing upgrading Firmware and Operating Systems.o Preparing Daily, Weekly, Monthly, Quarterly and Annually reports which includes: Monitoring, Service, Call log, Analytical and Preventive Maintenance Reports.o Managing service level agreements with incident management.o Managing partners and OEM vendors to achieve contractual agreements with client.

o Planning, implementing IT security controls (Firewalls, Web Security, Email Security).o Implementing and maintaining Mimecast email Security for over 24 domains.o Managing, Implementing IT Network Infrastructure (Routers, Switches, Firewalls, Cabling Infrastructure).o Optimizing Network Infrastructure.o Auditing and analyzing IT security events.o Managing all IT security systems.o Configuring and troubleshooting security infrastructure devices

o Maintaining working relationships with various operating entities to enhance coordination and cooperation and participate in cross functional committees and guarantee efficiency and responsiveness, and the delivery of quality output.o Setting objectives for the department aligning with corporate strategy and conducting performance appraisals annual reviews with team members.o Develop and manage the IT budgeto Providing support to business units for the development and execution of operating plans aligning with IT infrastructure strategy.o Developing and maintaining high level of technology products and service knowledge and transfer knowledge and skills to teams as well as enhancing performance of individuals.o Planning the Work load with appropriate resource mapping to achieve targeted KPIso Managing technical support team who manage IT services for corporate supporting more than 2500 users.o Planning to enhance and develop data center components of communication and hardware that host IT infrastructure services.o Ensuring risk free planning throughout applying projects implementation processo Ensuring compliance with IT and company policies and practices in order to minimize company risko Aligning unit process activities with the operational efficiency and customer satisfaction in order to deliver excellence to internal users.o Implementing and maintaining Next generation Firewalls (Palo Alto and Fortinet)

o Expanded network infrastructure responsibilities to cover the group.o Implementation of Managed Print Services (MPS).o Deployment of QR Code System for Fire Fighting inspectors.o Implementing and maintaining Portable Attendance System for Labors at site with fixing the machines in the buses.o Implementing Data Center servers upgrade with migration for new Hardware.o Migration Desktops OS from 7 to Windows 10.o Integrating existing fire pump system with servers to IoT by reading the current status and alerting for abnormal activities.o Implementation of NexThink Desktop monitoring.

o Implementing, maintaining and troubleshooting Network Infrastructure and IP Telephony Systems, Cabling Infrastructure, Data Centers, Routers, switches, Firewalls.o Implementation and maintaining IT infrastructure for Naffco new offices supporting 1000 users which contains:- Cabling Infrastructure (Fiber and UTP).- Network Infrastructure (Cisco) (LAN, Wireless LAN, WAN, VPN, MPLS, Wireless P2P).- Telecom Systems (Cisco IPT Systems, VoIP, FoIP and Video Conferencing system, Cisco contact center, Cisco WebEx)- Servers and applications (Windows Server, Active directory, DHCP, DNS, WSUS, Right Fax System (OpenText), Environmental Systems for Data Centers (AKCP), Desktops Monitoring Systems: (NexThink), IoT Integration (Web NMS).- Information and Cyber Security (Websense Web Security, Data security and DLP)o Data Center reallocation from the old HQ to the new HQ which included servers migration with network connectivity to over 25 siteso Information Security Implementation and maintaining the below security controls:- Information and Cyber Security (Websense Web Security, Data security and DLP)- Next Generation Firewalls: Palo Alto, Fortinet, SonicWall.- DLP: Device Lock- Web Security: ForcePoint Websense, Fortinet- Email Security: Mimecast- End Point Protection: Symantec, ESET, Kasperskyo Migration Desktops OS from XP to Windows 7o Implementation of Data Leakage prevention DLP System (Device Lock)