Mohammad Alkhateeb Email & Phone Number

Saudi Arabia

Ksa

As the Operations Manager, I act as the CEO's right hand in strategic and operational decision-making, leading growth and acquisition initiatives to align with long-term objectives. I monitor budget performance and implement corrective actions to achieve financial goals and improve profitability.I develop operational strategies for the restaurants, ensuring operational excellence. I manage the design and execution of new restaurants, including kitchen layouts, fit-outs, and equipment procurement, successfully executing over 12 branches and expanding market reach. I provide comprehensive oversight of daily operations across 14 branches, managing three brands, with plans for future expansion.I lead a team of over 80 employees, including cross-functional teams, and conduct monthly reviews with the CEO to assess performance and set future strategies. I analyze and optimize employee structure, scheduling, and productivity to ensure operational efficiency.I manage agreements with third-party delivery platforms like HungerStation, Jahez, and ToYou, including optimizing commission rates and driving sales performance. I also oversee updates and improvements to our proprietary delivery app and website to ensure a seamless customer experience.I efficiently address challenges and issues related to customers, employees, and compliance, ensuring customer satisfaction and adherence to legal standards. I monitor high-quality standards in all aspects such as product quality, service speed, and cleanliness, implementing corrective actions as needed to enhance performance.I supervise purchasing and receiving procedures to ensure cost efficiency and product quality. I approve monthly invoices and manage payroll accurately. Additionally, I collaborate with the marketing team to achieve agreed objectives and strengthen growth and expansion strategies.

Burayda

• Monitors and takes corrective action as necessary to help assure the budget goals are attained. • Define restaurant operations strategy, aligning organization & executing against it. • Managing team of 60+ members. • Managing 6 outlets in KSA . • Finalizing designs, layouts for new stores kitchens to open in KSA. • Conduct business reviews with GM on monthly basis. • Plans and approve the organizational chart, staffing and scheduling. • Ensured prompt and appropriate resolution of all complaints (customer, employees and health inspectors etc...) Within business. • Monitor the standards (Quality of products, speed of service, cleanliness and Hygiene) and take corrective measures to ensure that all the operation procedures are meeting the standards. • Assures that all standard operating procedures for revenue and cost control are in place and consistently utilized. • Monitors purchasing and receiving procedures for products and supplies to ensure proper quantity, quality and price for all purchases. • Maintains appearance, upkeep and cleanliness of all food and beverage equipment and facilities by personal check on outlets and through organized visits by maintenance department. • Approves all product invoices before submitting to the accounting department. • Audits and approves monthly payroll.

Saudi Arabia

As Fast food Restaurant managers perform numerous job duties essential to running a restaurant. Key areas of responsibility include labor management, store operations, and customer care. Labor management duties consist of hiring, training, coaching, and motivating employees. Handling business operations requires a number of responsibilities, such as delegating tasks, ensuring employs follow safety and sanitation policies, ordering supplies, preparing payroll, and tracking sales numbers. Customer care responsibilities include resolving complaints and ensuring customer satisfaction. And also drive store profitability by ensuring excellent service, executing marketing techniques, and reducing loss.

Jordan

• Assistant Manager at Hardee's family since (2013 - 2014) in amman Assign daily tasks to them and monitor their achievements. Make a profit and reduce the cost of the restaurant and also maintaining quality and continuous development. Lead and direction a team to enhance. Follow up with a team to help customers what they need and want and provide them with the best and how to satisfy the customer to give a good impression of the restaurant and the team. direction a team to deal with cashier machine systems and technological show of the items. maintain the restaurant international standards and good deal with disasters in a safe manner. Organizing activities in a good coordination of festivals and offers and brochures.

Jordan

Jordan