Mohammad Alkhawaldeh Email & Phone Number

Richardson, Texas

- Supporting and troubleshooting Web Security Appliance ( WSA ), Cloud Web Security ( CWS ), Cisco Defense Orchestrator ( CDO ), Cognitive Threat Analytics (CTA), and Context Directory Agent (CDA)- Review customer data in the form of network topologies, logs, and other device files to seek out anomalies.- Web security troubleshooting for complex issues and handling of escalated cases from L1 engineers.- Providing real-time troubleshooting services to customers worldwide on Severity 1/network down situations.- Troubleshooting internet slowness and performance issues.- Investigating customer’s incidents through phone calls, emails, and WebEx meetings. - Locating, investigating, and filing any defects found in the customer’s appliances.- Deliver solutions that lead to problem resolution or mitigation with a high level of customer satisfaction. - Recreating labs to reproduce and resolve customer’s issues - Working knowledge of https proxy, Web Reputation Analysis, authentication, LDAP and various related issues.- Extensive use of commands and tools for FreeBSD and Linux along with their programming languages.

Dallas/Fort Worth Area

- Provide penetration testing and information security for clients (small businesses)- Offensive hacking on the client website and ensure safety from cross-site scripting (XSS) and (SQL) injections- Tested passwords security level through cracking tools: THC Hydra, OphCrack, Aircrack-NG- Tested operating systems vulnerability and security level through an offensive attack using Metasploit- Tested the client's network and scanned it using Nmap, Nikto, and Ettercap tools- Check client computers and phones to ensure they are safe from any harmful files- Write detailed client reports containing all the information, vulnerability, weaknesses and strengths found

Dallas/Fort Worth Area

- Implementing and troubleshooting complex LAN/WAN infrastructure (5G project)- Operating and maintaining network components in a complex environment- Provide support to field engineers needing troubleshooting via phone call- Document reports that capture the work that was completed daily

Dallas/Fort Worth Area

- Inspected networks periodically to ensure their security- Inspected employee computers to ensure they are free of harmful files and spyware- Performed penetration testing to assess security vulnerabilities- Created periodic reports reflecting the security status results- Created periodic recommendations to the company to ensure its safety