Responsibilities and Duties:*Implementation and Training Services • Analyze and document client business processes.• Set-up and configure software to accomplish business objectives.• Provide project coordination, management, and project follow-up.• Configure systems to integrate with client’s existing environment.• Present training programs using identified learning objectives and selected instructional methodologies for specified software modules.• Document all aspects of the project, including client’s workflow and processes, change management and lessons learned.• Establish develop and maintain strong, long term and positive working relationships with team members and clients.• Ensure client objectives are met on-time and within budget. *Post-Implementation Support • Provide on-going technical support and develop solutions to client software problems.• Resolve software questions/issues by clarifying the client’s question, determining the issue to be resolved, selecting and explaining solutions, expedite correction or adjustment and follow-up to ensure resolution.• Maintain active communication to control expectations and ensure client satisfaction.• Assist in client advice by providing research.• Maintain close and active relationships with client.• Respect the confidential and independent nature of the client relationships.

Job Role- Determines customers' needs- Recommends the nature and scope of present and future product features- Completes operational requirements by scheduling and assigning employees- Translating product strategy into detailed requirements and prototypes- Scope and prioritize activities based on business and customer impact- Plan for deliveries and make sure to deliver features/new release on scheduled date- Analyze consumer needs, current market trends.- Drive the execution of all product cycles process for products, including research, market, planning and roadmap- Collaborate closely with engineering, production, marketing, sales, and QA- Responsible of validation process for the product features- Managing the business analysis team and activities

Responsibilities and Duties:*Implementation and Training Services • Analyze and document client business processes.• Set-up and configure software to accomplish business objectives.• Provide project coordination, management, and project follow-up.• Configure systems to integrate with client’s existing environment.• Present training programs using identified learning objectives and selected instructional methodologies for specified software modules.• Document all aspects of the project, including client’s workflow and processes, change management and lessons learned.• Establish develop and maintain strong, long term and positive working relationships with team members and clients.• Ensure client objectives are met on-time and within budget. *Post-Implementation Support • Provide on-going technical support and develop solutions to client software problems.• Resolve software questions/issues by clarifying the client’s question, determining the issue to be resolved, selecting and explaining solutions, expedite correction or adjustment and follow-up to ensure resolution.• Maintain active communication to control expectations and ensure client satisfaction.• Assist in client advice by providing research.• Maintain close and active relationships with client.• Respect the confidential and independent nature of the client relationships.

• Follow-up work computers, peripherals and software installation. • Troubleshooting computers and software, and perform maintenance. • Develop and modernize the computers and software. • Maintenance of computer peripherals (such as printers, scanners, …etc) • Implementation of maintenance requests and prepares the necessary reports. • Provide technical support to computer users. • Preparation of computers to link to the network. • Installation and definition printers and peripherals devices renewable. • Implementation of and follow-up programs, preventive maintenance and emergency computers, peripherals and networks. • Continuous updating of operating systems and software on a regular basis, such as: - Windows update, Antivirus, Office • The ability to build an integrated system (LAN, Proxy, Domain, AD) to provide them with technical support. • Installation and installation of device fingerprint and DVR and Cams.

• write the VB.NET (Framework) code, according to the requests• create object-oriented code (VB.NET) to provide assistance to the existing one • working close with the business clients in order to understand their needs• writing documentation with functional and technical content• Develop and maintain the old and the new VB.NET environments• technically and methodically approach the problem for diagnosis and troubleshooting in a fast manner the root-problems• provides support for the productions and for the operations, on call, 24/7 (weekends included)• creates a detailed design specific for the application components according to the requirements• following and adding to the programming standards • create and develop test plans• completing any other tasks imposed, for which he or she qualifies

Responsible for the merchandising, distribution and selling of Goods