Mohammad Yousef Email & Phone Number

Khartoum

• Actively managing complete IT Infrastructure including support to internal users with any issues or challenges faced during day-to-day operations. • Preparing & managing the budget including Capex & Opex Items as per the business plans and current & future needs for IT Infrastructure and getting it approved by management.• Working with IT Service, Hardware, Network, and Server & Service Provider Vendors. • Executing incident, problem, change, configuration, and service request management; monitoring, troubleshooting, diagnosing and resolving faults across the customer service network and equipment according to agreed SLAs.• Leading IT Solutions by building & managing solution integration; ensuring timely project delivery while directing Service Delivery as per the defined SLAs and project deadlines. • Resolving all the issues related to infrastructure and operations and spearheading escalations, request fulfilment, and Incident & Change Problem Management processes using IT best practices. • Developing technical design documentation & implementation strategies for addressing single points of failure in IT services used in the delivery of core business applications.• Led the implementation of new high-tech datacenter for Bank HQ resulting in 99.7% uptime.• Implemented a disaster recovery plan that reduced recovery time from 2 days to 8 hours.• Led the implementation of virtualization resulting in a 30% reduction in hardware and maintenance costs.• Led the migration of email system to Office 365 resulting in 20% reduction in email downtime

Khartoum State, Sudan

• Provided IT support for end users including installation, operation and configurations• Configure and install local servers, execute hardware and software upgrades, and support disaster recovery and backup procedures• Install firewalls and anti-virus software and deploy 2-factor authentication to ensure data integrity and cybersecurity for highly sensitive legal documentation• Attend meetings with the IT department to identify continuous improvement opportunities and enhance the delivery of IT services to users.• Implement and manage Windows Active directory, DNS, FTP, File server and Microsoft exchange services.• Implement and manage Switches, Routers and firewalls • responsible for performing and checking server’s backup.

Khartoum State, Sudan

• Perform installations, upgrades, and troubleshooting for +120 users and 170 devices, including laptops, desktops, printers, and smartphone devices.• Resolved hardware and software issues, including password resets and software installations.• Assisted with system backups, data recovery, and disaster recovery planning.• Provided training and support to new employees on company policies and software applications.• Configured and troubleshooted network issues, such as internet connectivity and VPN access.• updated ticketing system with resolving and escalating details.

Sudan