Interview and shortlist prospective candidates based on competencies and recommend to departments as per the requirement.Determine KPI’s with discussion of head of the departments & direct managers.Work on to develop innovative & suitable methods of Performance Appraisal along with modifying & implementing the current programs in an efficient way.Oversee employee issues, grievances etc. & find a solution. Check & update about work incidents & follow-up with HRMaintain all records of entire section as documented followed by preparing & presentingreports to management when required Delegate authority when necessary to HR & admin officer.Prepare periodic reports with respect to the activities and achievements to besubmitted to the direct supervisor for review.Attend meetings periodically as per instructions by supervisor.Ensure confidentiality of all documents and information related to work. Ensure strict implementation of policies and guidelines

- recruiting, training and developing staff- making sure that staff get paid correctly and on time.- pensions and benefits administration- approving job descriptions and advertisements.- looking after the health, safety and welfare of all employees.- organising staff training sessions and activities.- monitoring staff performance and attendance.- advising line managers and other employees on employment law and the employer's own employment policies and procedures.- ensuring candidates have the right to work at the organisation.- negotiating salaries, contracts, working conditions or redundancy packages with staff and representatives.

Manage day-to-day office operations: This includes overseeing the office, managing email and phone calls, scheduling meetings, coordinating travel, and ensuring smooth workflow.Manage facilities: This includes maintaining buildings and equipment, cleaning facilities, and ensuring the safety and security of employees and visitors.Manage inventory: This includes ordering and purchasing supplies and materials, tracking inventory, and ensuring that the necessary materials are available for operations.Manage projects: This includes planning, executing, and controlling projects, and ensuring that they are completed on time and within budget.Manage public relations: This includes communicating with the media and the public, promoting the company's image, and building relationships with stakeholders.

- Responding to customer inquiries:CSRs receive questions from customers about products, services, or policies. They must be able to answer these questions accurately, clearly, and helpfully.- Resolving customer problems:When customers have problems with products or services, CSRs are responsible for helping them resolve them.- Processing orders and complaints:CSRs receive orders and complaints from customers. They must be able to process these orders and complaints efficiently and effectively.- Providing technical support:CSRs assist customers in using products and services.- Gathering customer feedback:CSRs collect feedback from customers about products and services.- Building customer relationships:CSRs strive to build positive relationships with customers.- Maintaining a customer database:CSRs keep customer databases up-to-date with accurate and current information.