Mohammad Amer Email & Phone Number

United Arab Emirates

2023:Spearheaded the successful implementation of the Unit4 ERP system to replace the legacy Elite system, facilitating smoother and more efficient business operations.Transitioned into a pivotal role providing technical and administrative support to end users post-implementation, ensuring optimal utilization of the ERP system.Responsible for maintaining seamless integration between multiple systems, including ChromeRiver for expenses/invoices and Carpe Diem for timesheets, and the Unit4 ERP system.Proactively troubleshoot technical issues, provide training and guidance to end users, and oversee system configurations to uphold data integrity and accuracy.Act as the primary point of contact for reporting issues to the vendor, liaising closely with them to ensure timely resolution and enhancement of system functionality.2021:I was assigned a specialized role in ERP and Information Systems. Responsibilities included:Assessing, identifying, and defining functional requirements/solutions to meet business needs.Providing end user support for FTI's financial systems.Assisting with projects related to the Elite system and collaborating with other support teams/users for integration, design, testing, and implementation.Identifying, analyzing, and resolving issues within financial systems, internal/external interfaces, reporting, and user security.Responding to support calls/tickets for Elite, Carpe Diem, Chrome River, and other third-party systems.Providing on-site and phone support as required.Setting up user access for Elite, Carpe Diem, and Chrome River.Configuring activity and task codes.Setting up new hires in Carpe Diem.-Resolving batch errors 2020: Played a key role in the IT integration from planning throughout execution and the post integration phases. Continued to have the same responsibilities as it was in Delta Partners but adapting to the new FTI Consulting platforms, processes and procedures.

Dubai - Media One Tower

Key responsibilities (Applications):-Identify, revise and finalize the requirements of the business owners of each relevant module.-Identify and document business processes and SOPs, and propose areas for automation and improvement.-Coordinate and facilitate analysis sessions between key users and implementation teams for each module.-Develop the action items tracker, and assure that each action is delivered by the responsible owner on time.-Setup and facilitate training sessions for key users.-Gather and consolidate reported issues from different modules and communicate the same to respective support team to ensure resolution.-Manage changes by scoping and deploying new releases/updates; new configurations; or solutions for issues, along with the respective key users tests and follow up until signoff.-Manage continuous improvements and deployment plans for latest releases/updates of the product.-Deliver project documentation (i.e. Setup Documents, Solution Design Documents, User Manuals, and Administrators Manuals).-Main administrator of ERP systems for all implemented modules. Perform the system administrative tasks such as: Creating user accounts, system configurations, and security management, etc…).-Assist business key users building reports using the system available tools such as OTBI and BI.Beside the above main, Mohammad is responsible for a number of additional IT operations tasks such as:-SharePoint administration by: -Creation and administration of SharePoint pages and sites. -Building SharePoint libraries, Lists, workflows, and team collaboration spaces. -Microsoft Office 365 administration by: -Troubleshooting with Office 365 Admin Center -Directory Synchronization in Office 365 -Manage Office 360 licenses- Implement automated flows using Microsoft Flow to enhance the business processes and increase productivity with minimizing the cost and efforts.

Abudhabi - Al-Falah - Sweihan Road

Following the establishment of the HQ and due to the increasing need for IT solutions that serves business needs, management assigned me the role of IT Applications Administrator.Key responsibilities / achievements:• Completed the delivery of the new corporate ERP solution project (Microsoft Dynamics Great Plains), including migration from legacy system and the training and acceptance of business users.• Delivered the corporate HR Employees Self Service application using Custom web application and K2 workflow engine.• Managed the SharePoint farm including the SQL database tasks, the corporate website and domain administration.• Designed and Implemented automated business processes and workflows using K2 tool• In charge for any new business application evaluation, selection and implementation project assigned to IT

Al-Yah Satellite And Communication Company

Servers and System AdministrationApplication AdministrationEnd User Support

During this assignment, the company had a number of sites with distributed IT networks and I was working with the IT support team.Key responsibilities / achievements:• Administer the IT infrastructure activities such as virtualization environment administration, storage management, network maintenance and IT telephony system.• Manage the IT Helpdesk performance and ensure its adherence to the management expectations• Provide desktop support for end users and ensure their satisfaction with IT services• Engage with IT vendors for the delivery of critical infrastructure projects such as IPTV, Meeting Rooms Scheduler, FAX over IP, and Audiovisual setup for meeting/training rooms.

Solve daily issues facing end users.