Mohammad Anas Email & Phone Number

New Delhi, Dl, In

Delhi, India

We are monitoring incident and alert.• we are monitoring health and wellness of security appliances.• we are working on non reporting devices report.• Von user monitoring.• Install and contigure software and hardware.• Creation of dashboard for historical & real time analysis log auditing and troubleshooting.• Monitoring of servers ‚network devices and the application generated event.• Investigating and responding to security incident malware infections and potential breaches.• Contiguring and maintaining EDR tools to ensure proper endpoint protection.• Managing application and device control policies.• GUP creation and use case rule creation.• Preparing daily/weekly reports as per customer requirement.• Regularly updating knowledge about threats Vulnerabilities malwares & mitigation.• Network connectivity troubleshooting using ping,tracert,telnet commands.• AV group policy assigning as per client requirements.• Advanced real time threat recognition.• Log management.• Good knowledge of thread feed and threat hunting.

Noida, Uttar Pradesh, India

Remote Desktop Support can significantly help in resolving issues which cannot be resolved by either chat or other means of communication. It can be considered as a faster way of resolving issues and is more green and client friendly than other options. The support personnel can actually see the issues on the device and can perform the diagnosis — and sometimes repair — without user intervention. Remote desktop support also relieves users from the discomfort of being asked to perform diagnostics which he/she might not be familiar with. It also helps in reducing the downtime of the user. Another advantage of remote desktop support is it reduces the effort and cost involved in resolving the issue.• Linux REHL• Office 365• Client VPN• BMC remedy tool• windows server

Noida, Uttar Pradesh, India

Providing IT support to users as needed, includes service desk support by answering calls, emails and in-person user assistance, including but not.limited to PC, Laptops, thin clients, printers, scanners and mobile devices.Managing, handling, and Resolving IT Incidents using remedy tools such as BMC remedy tool.Providing Remote support to users using WebEx, Teams, and LogMeln.Time bound remediation of IT incident as per priority levels following proper SLA.Joining high priority internal calls by working in tandem with backend teams to provide proper remediation as per SLACategorizations of ticket as per their priority levels and TAT.Escalating tickets which are not under our purview to higher managements following proper hierarchy.Managing remote windows servers through RDP if required.Managing HPDM server for deploying customized Operating systems and applications.Deploying OS on user's laptop and Desktop through SCCM server.Rectifying OS issues, antivirus issue, and software issues and providing proper remediation.Apprising users about security incidents and policy changes via Mails.Rectifying hardware issues and lodging case with respective vendorsManually updating windows patches and drivers.Providing logs to the backend teams related to high priority incidents,