* Handling Customer Escalation Calls* End to end follow up on escalations till closure * Follow up on internal Srs* Doing out calls to the customers on need basis* Highlight process gaps to improve NPS* Coaching agents on knowledge gaps* Abhigyaan Updates* Taking team huddles on recent updates* Handling/Managing team in absence of FLM* Share process improvement ideas

Playing a role of an intermediate between the management and employees.Will be responsible to manage and execute the system in the organisation.Managing phone calls and correspondence.Managing agendas/travel arrangement/appointment etc. for the upper management as and when required.Submitting timely reports and prepare presentation/ proposal as assigned.Posting Jobs ads, Screening and Shortlisting candidates for all position within the timeline.Handling All vendors sheet and coordinating with them as and when required.Supervising the staff and divide responsibilities according to roles and ensuring performance.Maintaining reports for all employees paid, Unpaid attendance and emergency leaves.Organizing training and development sessions for employees.Coordinating Office activities and operations to secure efficiency and compliance to company policy.Managing Additional responsibilities on the need basis.Email Id: hasanansari23@gmail.com Mobile Number: 9036299120

Assisting in talent acquisition and recruitment process.Conducting employee onboarding and help plan training & development.Conducting nee Joiners Induction program and documentation.Promote HR programs to creat an efficient and conflict free workplace.Maintain employee files and records.Streamlining the HR process.Preparing the job description.Handling Employee Grievance.Preparing payroll input.

Experience in recruitment and hire to retire model. Looking for opportunities in the domain of hr operations and HR business partnering role.Email ID: hasanansari23@gmail.comMobile Number: 9036299120

Banking back office portfolio managing.Cash Management.Cheque clearance.Fund Transfer.NEFT Processing.Client Account Management.

I used to work in Axis Bank as Business Development Executive my major role was opening current account and saving account from different sources like school,companies,door to door and so on.