Mohammad Anshasi Email and Phone Number

- Build long-term relationships with retailers.- Investigate and determine the client's wants and needs- Plan and implement digital strategies for clients- Always work towards those goals- Optimize web content in order to improve SEO- Present and train on website content to clients- Analyze the effectiveness of SEO campaigns with outsourced agency - Recommend, design, and implement digital projects to increase their ROI- Keep abreast with new trends in digital technology- Products registration on LG.com website- Update where to buy retailer's links on all product detail pages- New banner updating- Update product feature cards and content on LG.com- Production transitions: Move products to discontinued products section as notified and keep the list up to date- Manage product reviews for both AR and EN- Any translation is needed for the website- Monthly website traffic.

- Handle client's grievances, double in an efficient manner to achieve satisfaction.- Provide high-quality service that meets customer's expectations.- Presenting Bayut products and answering the client's questions.- Track and report the client's issues and providing solutions.- Following up with the team regarding the client's issues.- Sharing feedback with team members regarding client's issues.- Gather, Upload, and update the client's information effectively and accurately.- Optimize content according to SEO.- Handling the operational processes from A to Z delivery.- Managing operational activities and set strategic goals.- Planning and monitoring the day-to-day running of the business to ensure smooth progress.- Coordination with other internal teams for management of work or solving any issue.- Analyze website traffic and user engagement metrics.- Ensure overall operations efficiency at all levels.- Track web analytics to ascertain content engagement levels.- Daily reporting of team performance to the Head of content.- Monthly reporting about the website statistics to the Head of content.

- Handle client's grievances, double in an efficient manner to achieve satisfaction.- Provide high-quality service that meets customer's expectations.- Presenting Bayut products and answering the client's questions.- Track and report the client's issues and providing solutions.- Following-up with the team regarding the client's issues.- Sharing feedback with team members regarding client's issues.- Gather, Upload, and update the client's information effectively and accurately.- Handling the operational processes from A to Z delivery.- Managing operational activities and set strategic goals.- Planning and monitoring the day-to-day running of the business to ensure smooth progress.- Coordination with other internal teams for management of work or solving any issue.- Ensure overall operations efficiency at all levels.- Daily reporting of team performance to the content manager.

- Editing, moderating & updating the content of the website.- Responsible for organization and data integrity in CMs- Testing the website and other tools (Mobile application, Django admin panel, Nova admin panel)- Enter and update customer information in the database- Providing exceptional customer service both on the telephone and online.- Undertaking data management and analysis tasks.- Providing support for the day-to-day management- Review the current content for quality, accuracy and make changes as needed.- Working on SEO and keyword research to find the volume for keywords using Google Adwords.- Work with other teams to produce content meets the aims and objectives of Bayut.* other used tools (Trello, Kayako, Cyberduck)

- Consulting merchants on how to grow their business on JollyChic.com- Empower our merchants and clients on how to use the site and provide them with the right knowledge to maximize their benefits.- Looking after our users and clients' experience and satisfaction with the Resolution team to provide better customer service and support.- Create 3PL for delayed shipments and undelivered shipments.- Manage the return shipments.- Training the answer machine robot for live chat on the website.- Create reply sentences and background for the chatbot.

- Update shipping status on our website for customers and keep them updated. - Monitoring inventory levels and submitting orders to the warehouse.- Ensure that purchase orders are sent to suppliers and warehouse.- Troubleshoot issues relating to order shipments, eCommerce purchase, order fulfilment etc.- Manage returns and exchanges (by aramex click to ship / DHL / Fetcher).

- Answer incoming calls and respond to customer's emails.- Resolve customer complaints.- Identify and escalate issues to the concerned department.- Provide product and service information to customers.- Check for any delayed orders and escalate it to the shipping department. - Document all call information and questions in the ticketing system.

I was responsible to sell and promote the hardware (Computers) & Software products of the company as a trainee

-indoor store sales for Adidas products.