1.Responsible for maintaining & sustaining longterm relationship with 200+ on-boardedsocieties in a particular geographical region &variety of operational improvements.2.Created & Implemented retention & solutionsstrategies, while achieving over 60% retentionscores for the region.3.Lead & maintain employee satisfaction &morale by using reward / recognition toolsavailable.4.Interacting with customers & analyzing theirfeedback to know areas of… Show more 1.Responsible for maintaining & sustaining longterm relationship with 200+ on-boardedsocieties in a particular geographical region &variety of operational improvements.2.Created & Implemented retention & solutionsstrategies, while achieving over 60% retentionscores for the region.3.Lead & maintain employee satisfaction &morale by using reward / recognition toolsavailable.4.Interacting with customers & analyzing theirfeedback to know areas of improvement,operations & sales front; executed plans forregenerating 50% of renewals on completion ofsubs. period5.Helped with product management (newfeatures), UX & Ul enhancement by proactivelysearching for new features to provide seamlesscustomer experience & by conducting weeklycompetitor analysis to search for the mostrecently launched & widely used features.6.Responsible for- Esclations, OperationalExcellence, Red Flag, Inventory Management,Post Sales Service, BTL Activities, Growth & Expension Show less

Define work- Account Manager will be responsible for Post-sales support and escalation management.- Farming & up-selling onboarded clients with respect to better plans and benefits.- Educate every client about new plans/ offers as on when raised by Nobroker.com- Retaining every account through successful renewals on completion of subscription period.- Growing the overall revenue portfolio through referral matrix.