Mohammad Arman Email & Phone Number

Depew, Ny, Us

New York, United States

- Review and analyze data using statistical techniques.- Create data driven reports and dashboards.- Acquire data from primary and secondary sources and maintain data systems.- Identifying, analyzing, and interpreting trends or patterns in complex data sets- Filtering and cleaning data.- Working with management to prioritize business and information needs.- Locating and defining new process improvement opportunities.- Converting unstructured data to structured data formats for Salesforce.- Identifying opportunities, developing and implementing Robotic Process Automation.

Amherst, New York

- Built and implemented various robotic process automation for business processes which increased cost efficiencies and decreased the need of staff on boarding. - Built weekly/monthly KPI Dashboards for departmental Managers and Directors. - Built daily breach reports for high risk processes which mitigated risks. - Executed, analyzed, and evaluated system reports to identify inefficiencies. - Executed change controls and root cause analysis for identified issues and assisted with process improvements.

Amherst, Ny

- Promoted from Team Lead to department Manager within a 3 month time period.- Certificate of Excellence received by organization for outstanding performance and quality.- Management of 3 operational teams within a 2-year span – Tax & Violations, Operations Support & Titles Management.- Total of 9 remote and 23 on site direct reports. - Interviewed job candidates and made staffing decisions based on capacity plans.- Met daily deadlines to provide time sensitive customer and operational feedback to clients.- Evaluated employee performance on a monthly basis. Coached and trained accordingly increasing quality of work and employee motivation. - As a Quality Liaison – created, audited and updated business documents and procedures. - Implemented a QC/Audit process for quality control for various tasks.

New York, New York

- Reviewed Business requirements, design documents and prepared test plans for all assigned test releases.- Involved in Test cases creation and Test case Execution Using Quality center.- Involved in test cases creation for new enhancements and regression testing.- Logged defects and assigned to development team through Quality center.- Prepared tests report and defects report to provide to upper management.

- Build and configure multiple desktops, laptops and other computer hardware equipment according to ticket order specification.- Troubleshoot numerous problems with PC and its peripherals.- Clean and Install windows and its software components.- Fixed numerous software and operating system level problems.

Brooklyn, Ny

- Assisted clients as they entered office and via phone.- Performed filing, data management, drafting and editing short office memos.- Assisted with all other office administrative duties.- Assisted with planning and execution of society events.

Bachelor Of Applied Science (Basc), Computer Science

Associate Of Applied Science (A.A.S.), Office Administration And Technology, 3.1