Mohammad Arshad Email & Phone Number

Bhopal Area, India

Jaipur Area, India

● To help and assist the Front Office Manager in organizing and the running the department.● To make & monitor the Duty roster of the departmental staff.● To supervise the reception counter.● To check all VIP rooms.● To deputize for the Front Office Manager in his absence or whenever required to do so.● To initiate action on all group bookings and block rooms.● To maintain appropriate guest history records.● To report on a weekly basis, all views, suggestion of guests met.● To render assistance to the front office cashiers and the night auditor.● To take rounds of the entire Hotel to ensure smooth operation in all areas.● Checking arrival rooms.● Taking care of the guest relations and maintaining the record of the same.● Handling the guest complaints with patience and tact, keeping a log of incidents.● Supervising the Travel Desk, which includes air ticketing, Railway ticketing, cars for the airport transfers and local transportation.● Training the regular staff when & where required. Wholly in charge of training the new staff.● Preparing reports regarding the VIP movement in the hotel regularly.● Responsible for conducting department briefing on a daily basis.● In addition to the above mentioned duties and job functions, any other assignment given on any

Jaipur Area, India

● To help and assist the Front Office Manager in organizing and the running the department.● To make & monitor the Duty roster of the departmental staff.● To supervise the reception counter.● To check all VIP rooms.● To deputize for the Front Office Manager in his absence or whenever required to do so.● To initiate action on all group bookings and block rooms.● To maintain appropriate guest history records.● To report on a weekly basis, all views, suggestion of guests met.● To render assistance to the front office cashiers and the night auditor.● To take rounds of the entire Hotel to ensure smooth operation in all areas.● Checking arrival rooms.● Taking care of the guest relations and maintaining the record of the same.● Handling the guest complaints with patience and tact, keeping a log of incidents.● Supervising the Travel Desk, which includes air ticketing, Railway ticketing, cars for the airport transfers and local transportation.● Training the regular staff when & where required. Wholly in charge of training the new staff.● Preparing reports regarding the VIP movement in the hotel regularly.● Responsible for conducting department briefing on a daily basis.● In addition to the above mentioned duties and job functions, any other assignment given on any

Jaipur Area, India

Key Responsibilities:● To help and assist the Front Office Manager in organizing and the running the department.● To make & monitor the Duty roster of the departmental staff.● To supervise the reception counter.● To check all VIP rooms.● To deputize for the Front Office Manager in his absence or whenever required to do so.● To initiate action on all group bookings and block rooms.● To maintain appropriate guest history records.● To report on a weekly basis, all views, suggestion of guests met.● To render assistance to the front office cashiers and the night auditor.● To take rounds of the entire Hotel to ensure smooth operation in all areas. ● Checking arrival rooms.● Taking care of the guest relations and maintaining the record of the same.● Handling the guest complaints with patience and tact, keeping a log of incidents.● Supervising the Travel Desk, which includes air ticketing, Railway ticketing, cars for the airport transfers and local transportation.● Training the regular staff when & where required. Wholly in charge of training the new staff.● Preparing reports regarding the VIP movement in the hotel regularly.● Responsible for conducting department briefing on a daily basis.● In addition to the above mentioned duties and job functions, any other assignment given on any occasional basis by the immediate superior or the management.

New Delhi Area, India

Key Responsibilities:● To help and assist the Front Office Manager in organizing and the running the department.● To make & monitor the Duty roster of the departmental staff.● To supervise the reception counter.● To check all VIP rooms.● To deputize for the Front Office Manager in his absence or whenever required to do so.● To initiate action on all group bookings and block rooms.● To maintain appropriate guest history records.● To report on a weekly basis, all views, suggestion of guests met.● To render assistance to the front office cashiers and the night auditor.● To take rounds of the entire Hotel to ensure smooth operation in all areas. ● Checking arrival rooms.● Taking care of the guest relations and maintaining the record of the same.● Handling the guest complaints with patience and tact, keeping a log of incidents.● Supervising the Travel Desk, which includes air ticketing, Railway ticketing, cars for the airport transfers and local transportation.● Training the regular staff when & where required. Wholly in charge of training the new staff.● Preparing reports regarding the VIP movement in the hotel regularly.● Responsible for conducting department briefing on a daily basis.● In addition to the above mentioned duties and job functions, any other assignment given on any occasional basis by the immediate superior or the management.

Indore Area, India

Front Desk • Oversee daily Front Desk duties and activities • Supervise Front Desk staff, including Front Desk Agents, Night Auditors and Bellmen • Assist with scheduling of Front Desk staff • Troubleshoot all guest issues and problems • Determine and process all guest compensation issues• Inform Reservations Manager or General Manager of any major issues and process any compensation agreed by Reservations Manager or General Manager • Ensure open communication with owner, group, wholesale and shuttle departments and ensure all pertinent information is given to the individual departments • Assist with Direct, Wholesaler and Group Guest Check In and Check Out and ensure all correct procedures are followed • Assist with making walk in direct reservations • Ensure all bookings made adhere to Big White Central Reservations payment and cancellation policies • Assist in making shuttle bookings and ensure all pertinent information is collected and shuttle schedules and policies are adhered to • Ensure high level of customer service is maintained at all times by all Front Desk staff • Assist with cash, credit card and debit card payments when necessary • Assist with all incoming telephone calls to Front Desk lines • Assist guests with all questions and reasonable requests • Ensure accurate information is provided to all clients with respect to all Big White and Central Reservations products • Assist Front Desk Agents with daily shift audit and ensure all audits are correct • Check and organize Bellman for porterage and Buses • Organize 24 hour Transpo call backs Other • Maintain clean and tidy appearance of all Front Desk staff • Ensure Front Desk area is clean and tidy at all times • Any other reasonable requests as made by a Central Reservations Manager

Indore

ESSENTIAL REQUIREMENTS- Graduate in any discipline- Excellent communication and analytical skills- Excellent knowledge of MS-Office software suite- Ability to solve problems, take initiative and plan the tasks- Flexibility with time to work extra hours when the project requires- Experienced candidates will be preferred- Ability work in a team with high people orientation is mustRESPONSIBILITIES- Attending Incoming & Outgoing calls with proper etiquettes and maintainingrecords for them- Responding the telephonic call and carry out the conversations politely and timelymanner- Handling multiple telephone lines in timely manner and direct the calls to theconcerned person / extension- Differentiating the incoming calls and walk-ins and handle them appropriately- Greeting and assisting visitors and Guests- To sort out incoming mails at enquiry inbox and distribute to the concernedDepartment / Executive and responding them in case of customer enquiries- Maintenance of Attendance Register and keeping a track on Outdoor Duties ofthe Executives / Staff- To do the data entry, prepare presentations, make reports whenever required bythe team- Maintaining Courier Register

Bhopal Area, India

ESSENTIAL REQUIREMENTS- Graduate in any discipline- Excellent communication and analytical skills- Excellent knowledge of MS-Office software suite- Ability to solve problems, take initiative and plan the tasks- Flexibility with time to work extra hours when the project requires- Experienced candidates will be preferred- Ability work in a team with high people orientation is mustRESPONSIBILITIES- Attending Incoming & Outgoing calls with proper etiquettes and maintainingrecords for them- Responding the telephonic call and carry out the conversations politely and timelymanner- Handling multiple telephone lines in timely manner and direct the calls to theconcerned person / extension- Differentiating the incoming calls and walk-ins and handle them appropriately- Greeting and assisting visitors and Guests- To sort out incoming mails at enquiry inbox and distribute to the concernedDepartment / Executive and responding them in case of customer enquiries- Maintenance of Attendance Register and keeping a track on Outdoor Duties ofthe Executives / Staff- To do the data entry, prepare presentations, make reports whenever required bythe team- Maintaining Courier Register

2 Years Diploma In Hotel Management, B.Com, A

High School, Higher Sc. School