Mohammad Aryafar Email & Phone Number

Newmarket, On, Ca

Toronto

• Lead initiatives to improve system reliability, reduce incidents, and enhance overall performance.• Collaborate with cross-functional teams to design, implement, and maintain scalable infrastructure solutions.• Implemented automated deployment pipelines, reducing deployment and increasing release frequency.• Migrate applications to a cloud-native architecture, improving scalability and reducing operational costs.• Develop and implement automation tools for monitoring, deployment, and incident response, reducing manual workload.• Conduct regular system assessments, identifying and resolving potential performance bottlenecks.

Toronto, Ontario, Canada

• Planed, designed, developed and maintained scripts and microservices using various programming languages (JavaScript, Python, Powershell, Bash and C++) • Provided leadership and support to the team on priorities, timelines, resource assignment, issue resolution, and communications.• Participated in projects and shared technical work as required to maintain and grow functional and technical skills, help the team in replication and escalation of technical challenges, as well as prototyping for new concepts.• Provided recommendations on technical solution options (data and system architecture) in support of new applications and processes.• Reviewed support agents’ work, then tap into technical and customer service experience to generate insightful feedback.

Toronto, Canada Area

• Acted as local technical escalation point for team members and assist with resolution of support issues.• Subject matter expert, communicate issues and status update with business user, first level support and development team.• Participated in application release releases, from development, testing and deployment to production environment.• Worked closely with development team to troubleshoot application, code debugging, trace process login in order to identify and correct technical issues.• Designed and implemented scripts to automate application deployments and monitoring.

Toronto, Canada Area

• Worked closely with clients, solution architects and product team for product enhancements and introducing new features.• Investigated production incidents as reported by clients, ensure the issue is properly understood and documented and gather necessary evidence for analysis and incident resolution.• Coordinated customer deployments and integrations throughout the project phases and post-production.• Managed large number of databases and server in AWS and on-premise, including upgrade, maintenance and setting up monitoring and alarms.

• Acted as the supervisor for the IT Service Desk; providing first line support to end users, responding to requests for assistance in a prompt and courteous manner while adhering to internal standards• Led and motivate a team of representatives within the Service Desk environment, to ensure the best delivery of technical customer service is provided• Assisted staff in incident and problem resolution ensuring best practice processes/procedures• Acted as a technical escalation point for team members and customer issues/complaints• Generated hourly, daily and weekly report and inventory of equipment for management

• Acted as a single point of contact for phone calls and emails from staff regarding IT issues and queries• Received, logged and managed calls from internal staff and students via telephone and email and maintained an asset database and track changes• Troubleshoot IT related problems in both software and hardware for Laptops, PCs and Printers• Took ownership of user problems and followed up the status of problems on behalf of the user and communicated progress in a timely manner• Maintained a high degree of customer service for all support queries and adhere to all service management principles

Toronto, Canada Area

• Manage the store in the absence of store manager• Plan, direct and evaluate daily operations• Monitor in store display, customer service, and sales events• Handle sales report preparation, cash entries, cash deposits, and balance daily transactions• Resolve problems that arise, such as customer complaints and supply shortages• Support and motivate associates to achieve individual and team goals