Mohammad Asaad

Mohammad Asaad Email and Phone Number

Digital Banking senior service centre @ ila Bank
Mohammad Asaad's Location
Amman, Jordan, Jordan
About Mohammad Asaad

Looking forward to obtain a senior level career in a well-established company/bank in digital banking , financial services where I can enhance my abilities and participate in a teamwork activity to satisfy my ambition. I have five years experience in retail banking,digital Banking ,operations, customer services,and forex with high skills in problem-solving where I used analytical and interpersonal skills to maintain a 99.60% customer satisfaction rating.

Mohammad Asaad's Current Company Details
ila Bank

Ila Bank

View
Digital Banking senior service centre
None
Website:
ilabank.com
Employees:
222
Mohammad Asaad Work Experience Details
  • Ila Bank
    Digital Banking Senior Service Centre
    Ila Bank
  • Ila Bank
    Digital Banking Senior Service Center
    Ila Bank Oct 2022 - Present
    Amman, Jordan
    Build a personal connection with customers through mobile application Work with customers to help them use our in-branch technology and digital banking options Open new accounts/Closing accounts through CRM system on boarding Receive and respond to customer service account inquiries on account Balances, transaction details, statements, fees through mobile application Ask about and respond to customers’ transactional needs in the branch, ensuring they leave satisfiedComplete Financial Health Checks to assess customers’ financial needs and identify any changesPerform interviews and process applications for personal accounts, credit cards and associated productsProactively Adhere to the Bank’s processes and procedures, including accurately reconciling transactions and reviewing customers’ financial positions mobile app
  • Loyalty Support Services
    Tracking System Operations
    Loyalty Support Services Mar 2021 - Feb 2022
    Amman, Jordan
    Manage orders and arrange stocking of materials and equipment to ensure they meet needs Plan and track shipment of final products according to customer requirements Communicate with suppliers, retailers and customers to achieve profitable deals and mutual satisfaction Maintain logs and records of warehouse stock and executed orders Recruit and coordinate logistics staff (e.g. truck driver's) according to availabilities and requirements Prepare accurate reports for upper management Responsible for smooth operating of DCS day to day activities such as recording, monitoring and conditioning the operation system as well as possible Responsible for smooth operating and ensure operational activities and process performances are aligned with plant and site
  • Q8 Trade Official كيو ايت تريد
    Senior Customer Support
    Q8 Trade Official كيو ايت تريد Nov 2018 - Feb 2021
    Amman, Jordan
    Manage the risks of trading on foreign exchange markets while making a profitConduct research on the financial marketsAnalyze market activity and monitor market trendsMonitor trading activities and transactions of other tradersPrepare reports on financial services and the forex market for users and managersMaintain records in accordance with financial regulationsMaintain and develop relationships with clients
  • Bank Of Jordan
    Senior Customer Service And Sales
    Bank Of Jordan Mar 2018 - Nov 2018
    Amman, Jordan
    Understand customer needs and develop plans to address themIdentify key staff in client companies to cultivate profitable relationshipsResolve customer complaints quickly and effectivelyForward upselling and cross-selling opportunities to the sales teamPromote high-quality sales, supply and customer service processesAim to preserve customers and renew contractsApproach potential customers to establish relationshipsGain solid knowledge of competitors
  • Dubai Islamic Bank
    Sales Executive
    Dubai Islamic Bank Jan 2016 - Jan 2018
    Dubai, United Arab Emirates
    Build relationships with clients and customers. ...Advise clients or customers. ...Provide customer service. ...Research the market and competition. ...Negotiate on price, quantities and specifications. ...Create proposals and make bids for business.
  • Jordan Kuwait Bank
    Customer Service Representative
    Jordan Kuwait Bank Oct 2014 - Dec 2015
    Amman, Amman, Jordan

Mohammad Asaad Education Details

  • Israa University
    Israa University
    Very Good

Frequently Asked Questions about Mohammad Asaad

What company does Mohammad Asaad work for?

Mohammad Asaad works for Ila Bank

What is Mohammad Asaad's role at the current company?

Mohammad Asaad's current role is Digital Banking senior service centre.

What schools did Mohammad Asaad attend?

Mohammad Asaad attended Israa University.

Who are Mohammad Asaad's colleagues?

Mohammad Asaad's colleagues are Abbas Halwachi, Ahmed Albastaki, Ahmed Awad, Dana Almansoori, Dina Haddad, Mohammed Dweik, Shaima Alsaati.

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