Looking forward to obtain a senior level career in a well-established company/bank in digital banking , financial services where I can enhance my abilities and participate in a teamwork activity to satisfy my ambition. I have five years experience in retail banking,digital Banking ,operations, customer services,and forex with high skills in problem-solving where I used analytical and interpersonal skills to maintain a 99.60% customer satisfaction rating.
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Digital Banking Senior Service CentreIla Bank -
Digital Banking Senior Service CenterIla Bank Oct 2022 - PresentAmman, JordanBuild a personal connection with customers through mobile application Work with customers to help them use our in-branch technology and digital banking options Open new accounts/Closing accounts through CRM system on boarding Receive and respond to customer service account inquiries on account Balances, transaction details, statements, fees through mobile application Ask about and respond to customers’ transactional needs in the branch, ensuring they leave satisfiedComplete Financial Health Checks to assess customers’ financial needs and identify any changesPerform interviews and process applications for personal accounts, credit cards and associated productsProactively Adhere to the Bank’s processes and procedures, including accurately reconciling transactions and reviewing customers’ financial positions mobile app -
Tracking System OperationsLoyalty Support Services Mar 2021 - Feb 2022Amman, JordanManage orders and arrange stocking of materials and equipment to ensure they meet needs Plan and track shipment of final products according to customer requirements Communicate with suppliers, retailers and customers to achieve profitable deals and mutual satisfaction Maintain logs and records of warehouse stock and executed orders Recruit and coordinate logistics staff (e.g. truck driver's) according to availabilities and requirements Prepare accurate reports for upper management Responsible for smooth operating of DCS day to day activities such as recording, monitoring and conditioning the operation system as well as possible Responsible for smooth operating and ensure operational activities and process performances are aligned with plant and site -
Senior Customer SupportQ8 Trade Official كيو ايت تريد Nov 2018 - Feb 2021Amman, JordanManage the risks of trading on foreign exchange markets while making a profitConduct research on the financial marketsAnalyze market activity and monitor market trendsMonitor trading activities and transactions of other tradersPrepare reports on financial services and the forex market for users and managersMaintain records in accordance with financial regulationsMaintain and develop relationships with clients -
Senior Customer Service And SalesBank Of Jordan Mar 2018 - Nov 2018Amman, JordanUnderstand customer needs and develop plans to address themIdentify key staff in client companies to cultivate profitable relationshipsResolve customer complaints quickly and effectivelyForward upselling and cross-selling opportunities to the sales teamPromote high-quality sales, supply and customer service processesAim to preserve customers and renew contractsApproach potential customers to establish relationshipsGain solid knowledge of competitors -
Sales ExecutiveDubai Islamic Bank Jan 2016 - Jan 2018Dubai, United Arab EmiratesBuild relationships with clients and customers. ...Advise clients or customers. ...Provide customer service. ...Research the market and competition. ...Negotiate on price, quantities and specifications. ...Create proposals and make bids for business. -
Customer Service RepresentativeJordan Kuwait Bank Oct 2014 - Dec 2015Amman, Amman, Jordan
Mohammad Asaad Education Details
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Israa UniversityVery Good
Frequently Asked Questions about Mohammad Asaad
What company does Mohammad Asaad work for?
Mohammad Asaad works for Ila Bank
What is Mohammad Asaad's role at the current company?
Mohammad Asaad's current role is Digital Banking senior service centre.
What schools did Mohammad Asaad attend?
Mohammad Asaad attended Israa University.
Who are Mohammad Asaad's colleagues?
Mohammad Asaad's colleagues are Abbas Halwachi, Ahmed Albastaki, Ahmed Awad, Dana Almansoori, Dina Haddad, Mohammed Dweik, Shaima Alsaati.
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1yahoo.com
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Mohammad Asaad
Amman, Jordan
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