• Build and manage relationship with brokers and clients.• Provide proactive relationship management to brokers who introduce leads from the market.• Create and implement engagement plans for each Broker based on the scope and scale of their insurance needs aligned with company’s offerings and risk appetite.• Understand key business drivers in order to exceed and accelerate revenue growth, business profitability and product penetration. • Actively business develop and attract new customers to the division via prospecting, networking and leveraging referrals from existing customers, as well as internal and external networks.• Responsible for delivery of client service of highest quality• Supporting Sales team in reaching sales and profitability target.• Formulate, propose, gain agreement to implement annual business plans to deliver target income. • Implement specific local competitive and aggressive sales / income marketing campaigns and initiatives geared to achieve, growth in business, and increase market share penetration and related targets.• Build and continually expand reliable brokers / client knowledge, ensuring that they are an acceptable risk and work in accordance with the company business policy. • Ensure that the quality of business written meets the company’s underwriting standards and criteria resulting in profitability of the portfolio to increase and be maintained.• Ensure service quality is maintained and managed in accordance with company policy.• Continuously review the market and competition and support the management in active review of sales and marketing policies

• Manage for continuous expansion of the Company's businesses share in the Central Region, through the effective development & implementation of MRs Channel's Sales Strategy.• Manage, coordinate & monitor the Region’s progress in relation to targeted development, implementation & performance of the MRs Channel. • Managing, developing and monitoring the ongoing performance of all CSEs and MRs to deliver the required service standards to business clients in the Region.• Generate regular two-way communication with the Central Regional Manager on performance, workloads, staff resources, and MRs-related business processes and functions.• Monitor the Regional business market, collecting and distributing, within the Region, essential and/or useful market information and market intelligence.• Develop, implement and manage, in coordination with the Central Regional Manager, a strategy to ensure that MRs develop close relationships with their clients (both existing and potential), so that increased business opportunities flow there from.• Manage and coordinate channel’s account collection and monitor outstanding accounts.• Set business operational goals for channels i.e. budgeting, staffing and future expansions.• Develop and oversee the implementation of policies, procedures and controls covering activities of related function

• Responsible for all customer’s service issues Kingdom-wide and ensure that Policy Administration Department (PAD) and Customer Service (CS) work for customers' needs satisfaction.• Identified and made recommendation for customer service and policy administration process improvements.• Manage and Leading a team of PAD & CS.• Recruit, organize, train, and manage customer service staff.• Built a teamwork environment that encouraged hard work and collaboration.• Supervise the quality service provided by PAD & CS departments to the clients and ensures proper quality service provided to all clients.• Supervise medical pricing process and medical quotations issuance.• Train staff to deliver a high standard of service.• Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by various departments.• Handling customer queries or any major complaints and Respond to inquiries/complaints received directly from direct clients//producers and Brokers or reported from various departments.• Analyzing statistics or other data to determine the level of services provided by PAD & CS departments.• Monitor premium collections with special attention on delinquent premiums.• Develop feedback or complaints procedures (questionnaire) for customers / brokers use.• Develop customer service procedures, policies and standards for PAD & CS departments.• Set objectives, monitor performance, set measurable standards to all PAD & CS departments.• Held a weekly meeting with other units to discuss possible improvements to SAICO medical services

• Responsible for all Services relates to Foreign Ministries Business in KSA such as (Spain MoFA / Philippine MoFA/ Jordan MoFA/ Uruguay MoFA / Bahrain MoFA & US Embassy ).• Responsible for all Customer Services issues in Kingdom-wide.• Supervision of quality service provided by all branches to all clients and ensures proper quality service provided to all clients.• Respond to inquiries/complaints from direct clients/Brokers and resolve on the spot, or forward to appropriate person and follow-up for resolution.• Regular visits on key accounts and ensures work progress going well.• Prepare renewals and correspondence in coordination with Regional Offices• Work on plan installation for the new business/ existing polices and ensures enrollments & card issuance is done in a timely manner, Prepare Booklets, train Policyholder coordinator on the plan administration and set Orientation to the Employees• Monitor collection of premiums with special attention on delinquent premiums. • Checking, Releasing of billings, respond to billing inquiries and reconciliation. • Preparing Weekly & Monthly reports to be reported periodically to Regional Office (UAE) & Head Office (USA).• Maintain Customer Service Inquiry Report for all major/key accounts.• Set objectives, monitor performance, set measurable standards to all administrative & service teams. • Work closely with Country Manager and Network Director to develop focused strategy to achieve aggressive profitable growth.