Handling customer service for various queries and orders. Managing and completing the return and all order follow-up dashboard tasks using COM. Responsible for order fulfillment and closing order cycle to cater to customers’ needs. Fostering customers’ needs and resolving issues that arise during the order life cycle. Ensuring in-stock items for installation orders are pulled and organized. Scheduling and prioritizing all deliveries for the store.

• Accountable for the daily management complying with KPI and planning of maintenance manpower and assigning to ensure tasks complied with customer satisfaction and equipment reliability.• Supervised maintenance activities and fostered a safe work environment in a fast-paced and high-risk zone, ensuring effective communication and support for team members to enhance engagement, teamwork, and performance.• Provided technical support and guidance to customers and technicians, applying expertise in mechanical component troubleshooting techniques, TBM, CBM, Corrective Actions, Root Cause Analysis, FMECA, Preliminary Investigation Report.• Collaborated with sectional manager and technicians to review and analyze service or maintenance quotes by vendor which aligned with customer needs.• Created, reviewed, and managed work orders, maintenance orders, vendor memo approval and E-permits using SAP.• Monitored, reviewed and inspected work in progress daily and planned spare & consumables for the HEMM equipment using SAP Material Management and Inventory Management.• Ensured the adherence to all safety rules and procedures complying with SHE (Safety, Health and Environment) and EHS regulations leveraging experience in Contractor Safety Management, Job Cycle Check, Hazard Identification, and the development of Standard Operating Procedures (SOPs) to maintain a safe work environment.• Spearheaded the planning and availability of parts and consumables related to the department, and coordinated with the parts/procurement department to ensure the timely completion of jobs, reflecting experience with SAP Material Management and interpersonal skills.• Acted as the primary point of contact for customer service requests, leveraging experience in vendor management and follow-up with the operations and procurement department.

• Maintenance scheduling by the plan, manpower and availability.• Outperformed customer service requirements like MTTR, MTBF and Availability.• Orchestrated investigation of mechanical components failure and breakdowns.• Spearheaded all maintenance planning and activities.• Accountable for improving and optimizing maintenance activities.• Supervised technicians and guided safe practices and operating procedures.• Responsible for safety toolbox meetings in shifts and ensuring the safety of manpower.

• Accountable for daily inspection of equipment.• Responsible for overhaul and repair of mechanical components.• Formulated RCA (Root Cause Analysis) and was responsible for attending breakdowns.• Optimized and improved maintenance activities.• Prepared technical report.• Supervised all maintenance activities in shift and guided technicians.• Analyzed Root Cause of breakdown and prepared technical analysis and breakdown report.

• Delivered technical presentations for simulation chambers and feasibility.• Accountable for inspection of simulation chambers.• Guided technicians and maintenance of the simulation chamber and reported to the manager.• Conducted Outbound and Inbound Sales & Marketing.• Assisted maintenance crew with improved and optimized maintenance activities.• Lead generation, review, and presentation for the Annual Maintenance Contract.