• Provided 1st level IT support, troubleshooting issues related to cloud solutions, document management, network infrastructure, and backup systems.• Assisting the team with real-time insight by creating, maintaining, and updating reports and dashboards using PowerBI.• Using NGINX to configure and manage web servers.• Implemented a machine learning model for digitizing customer orders, which reduced manual data entry by 30% while enhancing order processing efficiency by significant amounts.• Creating reports for stakeholders using Python, SQL, and Excel, which saved 60 hours of labor on a monthly basis.• Developing robust models and KPI frameworks to assess project outcomes.• Led the design and implementation of IT security strategies, working collaboratively with external consultants to ensure robust protection against threats.• Developed a customer demand forecasting model to predict customers’ orders for the following month.• Led local rollouts of new applications and functionalities, ensuring seamless integration with existing systems.• Collaboration with the international team in adapting the roll-out to local requirements performing root cause analysis investigation and documentation.• Managed and configured Linux and Windows servers, including virtualized environments using VMWare, XEN, and KVM.• Working together with key users and the product manager to conceptualize and formulate new requirements.• Achieved 35% increase in developers’ productivity and 20% improvement in server scalability by implementing Docker.• Planning and implementing CI/CD roadmaps.• Improved 25% of the team’s decision-making process by transforming raw data into meaningful insights using Tableau. Prepared and presented regular forecasting reports to senior management, providing actionable insight.• Automated deployments are performed using Jenkins on a daily and weekly basis in development and production environments.

Machine Learning, AWS, Agile development.• Implemented Application on AWS cloud. • Responsible for setting up and continuously optimizing the development infrastructure, conducting semi-automated tests including technical documentation.• In order to streamline and automate the entire software delivery lifecycle, I have set up CI/CD pipelines using Jenkins, GitLab, and Docker.• Building Machine Learning models to extract more value from the data.• Responsible for programming tasks related to AWS (Angular, Lambda, S3 Bucket).• Reducing computation costs by optimizing data models for better processing efficiency.• AWS cloud services were used to develop and train a machine learning model toidentify and replace customer names on incoming complaint forms with pseudonyms.• Provided high levels of accuracy and data privacy by implementing advanced NaturalLanguage Processing (NLP) techniques.• Working with cross-functional teams to identify key performance indicators and develop SQL querying systems.• Using Terraform modules to build and maintain EKS clusters.