• Sales Success: Generated an additional $7M/year in ARR via effective new account acquisition operations, leveraging technical expertise to build trust and relationship building skills to secure buy-in and establish partnerships that led to closing these sales.• Solution Architecture: Took on this defining role with the organization, leveraging technical expertise in cybersecurity and relationship building skillset to led customer relationship building to conceptualize and construct solutions for each key client.• Staff Leadership: Built out a dynamic organization of 65 total staff, owning organizational effectiveness responsibilities. Elevated staff to perform at 125% capacity via process improvements and IT integrations to enable decreased staffing costs.• Global Relationships: Travel internationally to 30+ conferences per year in the U.S. and Europe to expand brand awareness, recruit top talent, and ensure DSS stays on the cutting edge of cybersecurity solution offerings. • Customer Satisfaction: Consistently reversed escalated customer complaints to revenue generating conversations by expertly resolving issues and transitioning calls to identify opportunities to better support clients and expand accounts by up to $1M.• Operations Management: Oversaw daily operations from cross-functional IT and business units including Presale, the Project Management Office (PMO), Services, and Logistics), ensuring alignment of all teams to high-level business priorities.

Recruited by this international tech corporation by its investors to build out the operation from the ground-up, establishing the brand identity, defining product/service offerings, defining staffing needs and org structure, and operationalizing the entire new business. • Profitability: Led the newly launched organization to achieve profitability within 1 month. Owned full P&L responsibilities for the entire organization, intentionally defining operational budget and forecasting revenue to ensure this early profitability. • Revenue Growth: Consistently maintained 30% year-over-year revenue growth rates for 12 consecutive years, identifying opportunities to expand existing accounts through new solutions, finding new accounts, and maintaining profitable pricing.• Solution Architecture: Took on this defining role with the organization, leveraging technical expertise in cybersecurity and relationship building skillset to led customer relationship building to conceptualize and construct solutions for each key client.• Brand Building: Leveraged industry expertise to build a globally appealing brand within the cybersecurity sector and utilized existing relationships in Canada, the U.S., and the Middle East to expand brand awareness for the newly founded company.• Government Relations: Developed expertise in building relationships with high-leverage government stakeholders as 99% of the DSC contracts were government tenders.• Regulatory Compliance: Established an expertise in all relevant regulatory issues including ITAR, EAR, NERC, Safe Harbor Act, FISMA, FDA, SOX, HIPAA, PCI DSS, and others. Coached clients and colleagues to maintain compliance with this legislation.• Human Resources: Owned all HR functions including writing the employee handbook, driving recruitment operations, setting salary budgets, defining reporting structure, and ensuring compliance with all relevant employment laws and regulations.

Initially recruited as a Sales Manager driving revenue growth via new account acquisition and expansion of current accounts before receiving promotion into the Technical Services Manager role which encompassed the sales and technical services portfolios.• Revenue Growth: Joined the organization at $700K/year and implemented strategic expansion strategies in new account acquisition and current account growth to achieve over 2X growth, reaching $1.5M in annual revenue within just 3 years.• Sales Cycle Optimization: Developed and optimized the entire organizational sales cycle, establishing and customizing a CRM system and associated workflows to effectively nurture prospects through the sales life cycle and drive revenue expansion. • Process Improvement: Led a major overhaul of the Technical Services Department operations, reducing engineering release errors by 40% via adding cross-functional reviews and integrate MS Project to increase the team’s overall efficiency by 50%. • IT Asset Management: Managed daily activities of the Technical Services Dept. including planning projects, assigning resources, and effectively managing projects to completion. Consistently achieved project requirements within requisite timelines. • Financial Strategy: Owned a $270K departmental budget as well as individual project budgets, forecasting resource requirements to facilitate strategic allocations and ensure alignment with budget while meeting high-level project milestones.• People Leadership: Directed a team of engineers responsible for producing design concepts, solutions, and technical proposals required for sales activities. Provided financial cost estimates related to solution deployment and support.• Customer Relationship Management: Created an MS Dynamics CRM 4.0 system for Sales, streamlining lead management, sales tracking, and customer views. This enhanced sales efficiency, reporting accuracy, and overall client satisfaction.

Joined the startup industrial cleaning solutions provider as a co-investor and executive leader, taking on accountability for business development, account management, expansion strategy, process development, financial strategy, and operations management. • Organizational Transformation: Transformed company from a small dry cleaning depot to a robust enterprise, achieving 25% YoY growth and doubling company value in 3 years. Expanded commercial client base, boosting B2B revenue by 50% in year 1.• Multi-Site Leadership: Built team up to 11 total staff across 3 branches, establishing streamlined procedures that enabled a 60% increase in productivity and reduced labour costs without a drop off in production quality or volume. • Process Development: Introduced IT solutions such as QuickBooks for comprehensive accounting, POS and product tracking systems, automated electronic invoicing, and a dynamic website for improved operations, reporting, and customer interaction.• Efficiency & Productivity: Boosted bottom-line results via strategic account management, inventory practices, labor budgeting, vendor negotiation, streamlined deliveries, and proactive customer service which yielded consistent growth and profitability

Recruited to take on IT support projects to empower effective organization-wide IT performance for client, TD Bank’s 10K+ employees.• Scaling Enablement: Streamlined and upheld the IMAC (Install, Move, Add, Change) process, harmonizing collaborative efforts across departments to facilitate employee onboarding and ensure provisioning of necessary hardware and software tools. The refined process guaranteed seamless execution of IMAC projects of any scale.• Project Execution: Successfully executed IMAC projects, orchestrating every facet from procurement to delivery. Ensured thorough follow-up with end users to confirm the effective delivery of services and their satisfaction with the outcome.