- Defining and establishing Retail lending portfolio management and monitoring processes.- Product Owner for the Digital Payment services as part of the Bank’s digital offering.- Responsible for insights and data analytics to support business development and enhancement of the Bank’s digital offering.- Monitoring Retail Products/Accounts- Ensuring proper reporting on the overall portfolio

- Owned Digital Payment services and established strong partnership with leading payment aggregators like Pinpay, Areeba, Cash United and Liban Post to introduce innovative payment services in the Lebanese Market.- Developed and launched payment features including Digital Top-Up, integration with Digital Wallets, in addition to diverse payment services like mobile and internet recharge services, post-paid bills service, and educational payment service.- Product owner for Customer… Show more - Owned Digital Payment services and established strong partnership with leading payment aggregators like Pinpay, Areeba, Cash United and Liban Post to introduce innovative payment services in the Lebanese Market.- Developed and launched payment features including Digital Top-Up, integration with Digital Wallets, in addition to diverse payment services like mobile and internet recharge services, post-paid bills service, and educational payment service.- Product owner for Customer Onboarding platform across mobile and web applications.- Performed a set of Customer Journey Mappings focused on different Personas to improve the digital customer experience for all digital products and services, and drive adoption and utilization across channels.- Defined and set the digital customer experience guidelines across various customer journeys and touch points. - Developed and implemented strategies for gathering customer feedback for constant enhancement.- Conducted in-depth data analysis of trends and historical performance at both the individual list and customer segment level. Show less

- Baseline mapping for the Digital Transformation Program - Manage and supervise the transformation program execution and delivery.- Manage and supervise projects related to various IT units including core business services, enterprise infrastructure services, and information security services.- Manage strategic projects including Temenos Advanced Analytics, Retail Loan Origination, BPM, and Regulatory Reporting

- Manage Partnership relations and product base expansion.- Manage Business Development Activities in the Lebanese market for Levantnet and the Partners products.- Respond to RFIs, RFPs, and Inquiries raised by the prospect clients.- Conduct Presentations, Demos, and POC for prospect clients.- Manage contract and financial negotiations with clients.- Conduct daily PMP activities.

- Strategic Direction for Bluering products and services taking into account emerging and existing modules.- Reimagining the way a company uses its people, processes, and digital program to meet consumer expectations.- Team planning to ensure a successful operation of multiple projects and processes that are running in parallel. - Processes re-engineering and automation- Building judgmental scoring models for a variety of retail banking products.- Responsible for development… Show more - Strategic Direction for Bluering products and services taking into account emerging and existing modules.- Reimagining the way a company uses its people, processes, and digital program to meet consumer expectations.- Team planning to ensure a successful operation of multiple projects and processes that are running in parallel. - Processes re-engineering and automation- Building judgmental scoring models for a variety of retail banking products.- Responsible for development and fully automating SAP score cards within the commercial lending platform.- Build an integration approach and scope between our products and various applications implemented, including DX, Core Banking, Cards Management Systems, DMS, and CRM. - Team Leadership including staff management, recruitment, appraisal, motivating and performance managing of a team of consultants, business analysts and quality assurance officers.- Presales activities including presentations, demonstrations and POC. Show less

- Assist the IT manager in building the 5 year IT strategy- Assess risks, dependencies, and readiness of resources and data for implementing IT solutions.- Prepare RFPs for several initiatives within the IT strategy. - Lead the functional evaluation of proposals with multiple bidders.- Prepare awareness campaigns of upcoming IT projects and initiatives. - Review and audit the internal processes in line with ISO 900:2008 standards for quality management systems.- Review… Show more - Assist the IT manager in building the 5 year IT strategy- Assess risks, dependencies, and readiness of resources and data for implementing IT solutions.- Prepare RFPs for several initiatives within the IT strategy. - Lead the functional evaluation of proposals with multiple bidders.- Prepare awareness campaigns of upcoming IT projects and initiatives. - Review and audit the internal processes in line with ISO 900:2008 standards for quality management systems.- Review the organizational structure mapping with current IT infrastructure - Define job description, appraisal scheme and career development plan for the IT employees. Show less

- Define Policies and Standards for the IT department aligned with international standards.- QC/QA of process definition and documentation.- Create cross functional scheme to relate people / staff to the corporate identity - Assess the Client’s current situation and gathering business requirements.- Identify solutions and web services to leverage the client’s business.- Prepare RFPs for several IT applications.- Prepare Evaluation Schemes for the proposals from various… Show more - Define Policies and Standards for the IT department aligned with international standards.- QC/QA of process definition and documentation.- Create cross functional scheme to relate people / staff to the corporate identity - Assess the Client’s current situation and gathering business requirements.- Identify solutions and web services to leverage the client’s business.- Prepare RFPs for several IT applications.- Prepare Evaluation Schemes for the proposals from various Vendors.- Supervise implementation and delivery of project phases.- Review functional documents (SRS, BRD, and RDD) to be aligned with the original RFP.- Review and finalize scoping documents to ensure the client’s best interest. Show less