Working in STC Company under Operations Sector - Operations Control/Service Excellence Department as Senior Network Operations Expert (STC Employee).

* From 02-Sep2020: Working in STC Company as Chief Infrastructure Operations Engineers in Operations Control department (Service Excellence).* From Sep2019 to Sep2020: Working in STC Infrastructure Implementation as Disaster Recovery Project Manager (under Norconsult Sponsorship)

* I was Senior Executive Manager Operations Excellence in Mobily Technology Operations, Responsible for the following:➢ Manage and supervise the day-to-day operations and tasks associated with the Operational Improvement unit.➢ Manage initiatives of continuous improvement to the Technology Operations processes that help enhance overall quality and efficiency of Technology Operations outcomes.➢ Leading a Network Resilience Committee to enhance the existing network Protection and… Show more * I was Senior Executive Manager Operations Excellence in Mobily Technology Operations, Responsible for the following:➢ Manage and supervise the day-to-day operations and tasks associated with the Operational Improvement unit.➢ Manage initiatives of continuous improvement to the Technology Operations processes that help enhance overall quality and efficiency of Technology Operations outcomes.➢ Leading a Network Resilience Committee to enhance the existing network Protection and Resilience from different aspects that increased Mobily network availability and stability and will result on CSI improvement.➢ Managing the Discussions and initiatives about Digitization (Digital Maturity Model and Index), Intelligent Automation such as Machine Learning (ML) and Artificial intelligence (AI), incident ticketing system, End to End service configuration and performance report.➢ I was Risk Champion for Technology Operations; taking care about Risk Management, Business Impact and Gap analyses.➢ Work with Mobily Corporate Business Continuity and Risk Management team to develop and monitor Mobily Risk Management approach and strategy to identify the internal and external business risks and mitigation actions.➢ Identify operational and physical risks (using vulnerability scanning and other forms) that could impact the business continuity of Mobily and ensure mitigation plans are in place.➢ Develop and frequently update Disaster Recovery/business continuity validation criteria, methods, procedures and documentations.➢ Work with Mobily Security and Privacy team to ensure MNS Vendors' compliance to Mobily Information security guidelines, requirements and procedures.➢ Handle Problem Management activities to identify and Categorize outage exposures that could cause a business interruption.➢ Provide technical advice and recommendations on Operational Improvement scope and discipline (i.e. processes, policies), technologies, tools and systems Show less

Executive Manager Technology Business Continuity Department in MOBILY Technology Operations. Responsible for the following:- Managing a Network Resilience Enhancement Program, the main objective of thisprogram is to enhance the network resilience and protection through consolidatedefforts from all concerned departments (Core, Access, International Traffic andWholesales, Data Network, Packet Switching, Transport and Risk Management).- Establish and manage a Business… Show more Executive Manager Technology Business Continuity Department in MOBILY Technology Operations. Responsible for the following:- Managing a Network Resilience Enhancement Program, the main objective of thisprogram is to enhance the network resilience and protection through consolidatedefforts from all concerned departments (Core, Access, International Traffic andWholesales, Data Network, Packet Switching, Transport and Risk Management).- Establish and manage a Business Resilience Committee to drive resiliencethroughout Technology Operations.- Establishment of business continuity strategic goals and objectives- Designing, Development and implementation of comprehensive BCM program andBusiness Continuity/ Disaster Recovery Plans covering all critical business andsupport services, technical infrastructure and Facilities- SPOC and leader for development of Disaster Recovery Plans within MobilyTechnology Operations departments.- Planning, scheduling and executing the BCM lifecycle activities: Business Continuity Plans Business Impact Analysis Risk Assessments- Perform audit of existing Disaster Recovery Plans and report on any improvementsthat need to be made.- Conduct Disaster Recovery readiness assessment for METRO Fiber Rings, Saudi National Fiber Network, GSM Core/Access Network, Data Network, Network security, IT infrastructure.- Recommend recovery strategies, options and assist with the implementation of recovery solutions.- Review network design to capture potential network deficiencies that may impact services and plan for network optimization.- Optimize the network capacity to ensure efficient resources utilization.- Continuous improvement of network protection and diversity (especially for signaling and main core links).Forecast capacity and traffic requirement in align with Transport, Radio, Core & IP plans and in align with company strategy and roadmap. Show less

Became Executive Manager for National Traffic Management at department at Mobily Operations & Maintenance Support.Responsible for the following:- Prepare, as directed, scope studies/business cases for any new requirements or change in the existing network initiated by Senior Operations management.- Review network design to capture potential network deficiencies that may impact services and plan for network optimization.- Continuous improvement of network protection and diversity… Show more Became Executive Manager for National Traffic Management at department at Mobily Operations & Maintenance Support.Responsible for the following:- Prepare, as directed, scope studies/business cases for any new requirements or change in the existing network initiated by Senior Operations management.- Review network design to capture potential network deficiencies that may impact services and plan for network optimization.- Continuous improvement of network protection and diversity (especially for signaling and main core links).- Optimize the network capacity to ensure efficient resources utilization.- Forecast capacity and traffic requirement in align with Transport, Radio, Core & IP plans and in align with company strategy and roadmap.- Adept at communicating with superiors, subordinates, vendor/sub-contractor and internal departments to coordinate overall project efforts.- Enhance and facilitate Service Delivery Process (i.e. TXM Media Request Process/SOR Workflow).- Prepare and submit Weekly/Monthly/Quarterly/Yearly KPI/SLA of service delivery for Core, Access, Data Network and TXM Networks.- Conduct periodic meetings with subordinates to follow up smooth running of activities and discuss their suggestions as well as adopt appropriate procedures and executive plans with respect to these suggestions.- Manage Network Elements resources database (i.e. Inventory Management System/IMS-VC4 E2E database).- Good experience with SLA Management, Capacity, Trouble Ticket, Incident, Change Management of the Cloud Platform.- Liaise with other departments to facilitate roll-outs of new services/projects.- Verify the expansion requests to ensure that the requested bandwidth is justified.- Responsible for continual improvement activities to enhance the quality system and improving customer satisfaction- Develop and maintain high seasons routing plans (Ramadan, EID and HAJJ). Show less

* Routing Management Chief Engineer working at National Traffic Management department (Mobily Network Strategic Planning & Support). Responsible for following roles: Project Manager for a Network Resilience Enhancement Program. The main objective of this program is to enhance the network resilience through consolidated efforts from all concerned departments (Core, Access, Intrnational Traffic, Data Network, Packet Switching, Transmission and Risck Management). Conduct periodic… Show more * Routing Management Chief Engineer working at National Traffic Management department (Mobily Network Strategic Planning & Support). Responsible for following roles: Project Manager for a Network Resilience Enhancement Program. The main objective of this program is to enhance the network resilience through consolidated efforts from all concerned departments (Core, Access, Intrnational Traffic, Data Network, Packet Switching, Transmission and Risck Management). Conduct periodic meetings with subordinates to follow up smooth running of activities and discuss their suggestions as well as adopt appropriate procedures and executive plans with respect to these suggestions. Liaise with other departments to facilitate roll-outs of new services/projects. Enhance and facilitate Service Delivery Process (i.e. TXM Media Request Process). Verify the expansion requests to ensure that the requested bandwidth is justified. Prepare and submit Weekly/Monthly/Quarterly/Yearly KPI/SLA of service delivery for Core, Access, Data Network and TXM Networks. Optimize the network capacity to ensure efficient resources utilization. Continous improvement of network protection and diversity (especially for signaling links). Manage Network Elements resources database. Manage the Inventory Managment System (E2E database). Responsible for continual improvement activities to enhance the quality system and improving customer satisfaction Develop and maintain contingency routing plans. Develop and maintain high seasons routing plans (Rammadan, EID and HAJJ). Show less

* Senior Transmission Integration Engineer working at Mobily Transmission Access Network & Broad Band department. Responsible for following roles:* Prepare strategy plane to control all traffic running in access networks and coming suspect traffic during short and long period.* Provide routing solutions and submit expansion requests based on traffic forecasts. Escalate TXM network expansion requirements in coordination with project team.* Review and Follow up all access networks SOR… Show more * Senior Transmission Integration Engineer working at Mobily Transmission Access Network & Broad Band department. Responsible for following roles:* Prepare strategy plane to control all traffic running in access networks and coming suspect traffic during short and long period.* Provide routing solutions and submit expansion requests based on traffic forecasts. Escalate TXM network expansion requirements in coordination with project team.* Review and Follow up all access networks SOR and CWO and insure the delivery date meet clients and business requirement.* Insure that all access network circuits are fully protected in term of equipment and path protection to avoid any SPOF in the network.* Supervise and control all technical issues related to transmission service activities such as SOR, CWO, MDT, TCN, re-homing and migration.* Follow up all integration activities with contractors (Huawei, Alcatel and CIENA) from day one of request up to ready for service step.* Prepare and submit monthly KPI/SLA of service delivery.* Prepare the necessary documentation of spare parts movement or existing cards for site to another in order to configure required circuits.* Prepare, as directed, scope studies/business cases for any new requirements or change in the existing network initiated by Senior Operations management.* Sets proper framework for implementing required network modifications with highest quality standards and without effect on the network performance.* Monitor the performance of the contractors daily activities related to operation, maintenance, quality and technical support.* Liaise with internal and external customers and third parties to identify system faults and rectify or escalate them appropriately to ensure rapid restoration of service.* Responsible for continual improvement activities to enhance the quality system and improving customer satisfaction. Show less

* As Transmission NOC Team Leader at Mobily SNFN-Saudi National Fiber Network Project dealing with CISCO Optical Transmission Equipments (DWDM/SDH/DXC Based; ONS15454 and ONS15600). Responsible for following roles:4 years in a supervision position for O&M transmission networks doing analysis & investigation about outages and formulating improvements. Supervision the Monitoring NOC 24 H/7 days a week and Follow-up all outages events in the network.Report KPIs and Availability of… Show more * As Transmission NOC Team Leader at Mobily SNFN-Saudi National Fiber Network Project dealing with CISCO Optical Transmission Equipments (DWDM/SDH/DXC Based; ONS15454 and ONS15600). Responsible for following roles:4 years in a supervision position for O&M transmission networks doing analysis & investigation about outages and formulating improvements. Supervision the Monitoring NOC 24 H/7 days a week and Follow-up all outages events in the network.Report KPIs and Availability of Transmission Network on periodic basis.Sets proper framework for detecting transmission failures, determine its root causes and recommend corrective actions.Prepare statistic analyses of all outage happened during last month and recommendation. Review alarm history / trouble Ticket and recommend improvement action if required. Prepare reports on technical issues and outage investigation.Make sure that all transmission equipments and E/M are visible at NOC.Prepare/Review Ramadan / HAJJ Plans and insure that all preparations are going on as per the plans.Communicate with the vendors in order to define the scope of work for new/pending projects. This includes reviewing the design documents (HLD and Low Design Documents), define my department requirements and participating in testing activities.Supervising and development of O&M plans, processes & procedures related to network management system.Control performing preventive and corrective maintenance routines, record and evaluate results and correct or initiate remedy works.Develop relevant applicable solutions/reports to overcome identified network deficiencies/SPOF (Single Point Of Failure).Maintain and update the network databases and documentation related with all NEs. Make sure that database back-up for hole network is available and in safe place.Provide advice on technical Part and operational issues related to trouble scenarios and develop & facilitate urgent temporary solutions to restore outages. Show less

As an Operation and Maintenance Engineer in Telecom Egypt Company in Alexandria & Delta Transmission Sector (Optical Fiber & Microwave) on SDH based equipment (Alcatel and Siemens products) for maintenance, controlling and supervision.4 years experience in the following areas:- Reconfiguration of old PDH networks to mixed PDH/SDH networks.- Working with SDH equipment (Alcatel & Siemens equipment) for maintenance, controlling, troubleshooting and supervision.- Managing CDMA… Show more As an Operation and Maintenance Engineer in Telecom Egypt Company in Alexandria & Delta Transmission Sector (Optical Fiber & Microwave) on SDH based equipment (Alcatel and Siemens products) for maintenance, controlling and supervision.4 years experience in the following areas:- Reconfiguration of old PDH networks to mixed PDH/SDH networks.- Working with SDH equipment (Alcatel & Siemens equipment) for maintenance, controlling, troubleshooting and supervision.- Managing CDMA 2000 Project within my area (Both ZTE & TeleTech equipment) in my zone; this is includes installation of the equipment and O&M.- SPOC of the Technical Support agreement for Alcatel TXM equipment.- Specifies hardware and software configurations for new network elements and coordinates with field support organizations to install these elements.- Provide advice on technical and operational issues related to trouble scenarios and develop & facilitate urgent temporary solutions to restore outages.- Configure / Provision the circuits’ through NMS Systems.- Providing the necessary plans for maintenance team (network plan, synchronization plans, EOW plans, station plans and data routing tables).- Operation and maintenance of Ericsson & GTE microwave equipment.- I had participated with many companies in installation of its equipment such as Alcatel, Siemens, QuickTel, Huawei, NORTEL, TeleTech and ZTE starting from surveys to installation and operation.I have a good knowledge about: - Construction, Termination and splicing optical fiber cables (single mode fiber). - Test and maintenance for optical fiber lines. - Experience in using optical fiber equipment and testing instruments (Fusion Splicing machines, OTDR, Direct termination tools). Show less