Mohammad B. Email & Phone Number

Sydney, New South Wales, Australia

* Proficient in dynamic data entry* Managing inbound customer calls* Skilled in e-customer interactions* Capable in live chat support* Strong communication skills* Strong problem-solving skills* Managing credit adjustments* Resolving billing discrepancies* Liaising with suppliers to resolve product issues promptly* Raising tickets with the warehouse team to address order issues* Coordinating with the IT department to resolve technical issues promptly* Demonstrating deep product knowledge to assist customers effectively

Sydney, New South Wales, Australia

• Assisted the Online Hub team and technology department with stock and sales management • Handling customer calls.• Operated as a Checkout Operator, delivering excellent customer service.• Collaborated with team members to ensure a seamless and efficient store operation.

Sydney, New South Wales, Australia

• Conducted research on other websites to gather ideas and best practices, which were then incorporated into our mock-up.• Collaborated closely with university stakeholders to align the design with university guidelines.• Gained skills in user research, iterative design, stakeholder engagement, communication, time management, project management, and competitive analysis.• Improved accessibility and navigation of the web hub, significantly enhancing the experience for international students.

Sydney, New South Wales, Australia

• Handled stock management, sales, and cashier duties, including receiving customer calls.• Maintained effective communication with suppliers.• Conducted stocktaking and cash handling tasks.

Sydney, New South Wales, Australia

• Managed stocks in various departments• Operated as a Checkout Operator, ensuring efficient service• Maintained communication with suppliers and performed stocktaking

Sydney, New South Wales, Australia

• Managed stocks and served as a cashier• Maintained communication with suppliers