Analyzed and coordinated between departments such asBusiness Development, Account Management, Content, Visual Content, Accounting, Product, and IT departments to achieve established goals.• Coordinated activities, resources, and information within specific projects, ensuring seamless collaboration and efficient workflow.• Broke down projects into manageable actions and set realistic timeframes to ensure timely completion.• Assigned tasks to internal teams, monitored progress, and assisted with schedule management to meet project deadlines.• Proactively identified and addressed any issues or obstacles that arose during project implementation.• Tracked and reported on operational performance, compiling data and preparing reports on compliance by Delivery staff with quality control and assurance requirements.• Consistently ensured adherence to high-quality standards, including fact-checking, quality audits, and compliance with content guidelines.• Established and maintained effective relationships with customers via email and phone, ensuring exceptional customer service and satisfaction.• Handled customer complaints promptly and accurately, resolving issues to maintain high customer satisfaction.

Analyzed and coordinated between departments such asBusiness Development, Account Management, Content, Visual Content, Accounting, Product, and IT departments to achieve established goals.• Coordinated activities, resources, and information within specific projects, ensuring seamless collaboration and efficient workflow.• Broke down projects into manageable actions and set realistic timeframes to ensure timely completion.• Assigned tasks to internal teams, monitored progress, and assisted with schedule management to meet project deadlines.• Proactively identified and addressed any issues or obstacles that arose during project implementation.• Tracked and reported on operational performance, compiling data and preparing reports on compliance by Delivery staff with quality control and assurance requirements.• Consistently ensured adherence to high-quality standards, including fact-checking, quality audits, and compliance with content guidelines.• Established and maintained effective relationships with customers via email and phone, ensuring exceptional customer service and satisfaction.• Handled customer complaints promptly and accurately, resolving issues to maintain high customer satisfaction.

Created new catalogs from A to Z, ensuring comprehensive coverage and accurate representation of products and services.• Entered customer and account data from source documents within designated time limits, maintaining a high level of accuracy.• Reviewed data for deficiencies or errors, correcting any incompatibilities and ensuring the accuracy of output.• Conducted research to obtain further information for incomplete documents, ensuring data completeness and integrity.• Applied data program techniques and procedures to optimize data management and improve efficiency.• Responded to queries for information and accessed relevant files, providing timely and accurate responses.• Interacted with outsource companies, addressing their requirements and collaborating effectively.• Conducted quality control checks on accounts after data upload, ensuring data accuracy and compliance with quality standards.

Marketed books to targeted audiences, implementing effective marketing strategies to increase brand awareness and drive book sales.• Conducted market research to identify potential customers and develop targeted marketing campaigns.• Developed and executed sales strategies to meet revenue targets, both at a local and regional level.• Tracked sales performance, analyzed market trends, and identified areas for improvement. Conducted financial collection activities, ensuring timely and accurate collection of payments from customers.• Collaborated with cross-functional teams including production, editorial, and distribution to ensure seam less book delivery and customer satisfaction.• Prepared sales reports and presentations for management, highlighting sales achievements and recommending strategies for growth.

Prepared daily general ledger entries, ensuring accurate recording and classification of financial transactions.• Managed company accounts, including accounts payable, accounts receivable, and reconciliation of bank statements.• Oversaw the owner's personal accounts, maintaining confidentiality and ensuring compliance with financial regulations.