Entry Level Help Desk Technician
• Managed the companies ticketing system to ensure improved quality of life within the use of all computers by using the company ticketingsystem during the users call to create and update tickets.• Diagnosed computer hardware and software problems for different computers and laptops.• Decreased downtime by 22% by developing and documenting system processes, providing end user support, managing technology assetssuch as networks, hardware, software and equipment.• Conducted software and security troubleshooting, including configuring, installing, diagnosing and trouble shooting a wide range ofhardware and software.