Mohammad Basheer Email & Phone Number

Dubai, United Arab Emirates

• Dubai Insurance Company was the first local Insurance Company to be formed in the UAE when it was incorporated in 1970 as a Public Shareholding Company.In the past 5 years it has grown in premium volume from under AED.
• Confirm eligibility of motor claims registration.
• Review and approve orders to repair sites
• Review and approve motor claims investigation and verification.
• Review and approve claim settlements and ensure timely settlement
• Discuss litigated cases with legal unit, clients and related parties.

Sharjah, United Arab Emirates

• Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records.
• Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
• Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
• Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns.
• Maintains automotive records by recording problems and corrective actions planned.

Sharjah, United Arab Emirates

• Duties & Responsibilities:
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment.
• Maintains financial accounts by processing customer adjustments.

Bachelor’S Degree, Marketing/Marketing Management, General

Engine Diagnostics

High School Certificate, Science