• Configure and implement network devices include switches, routers, firewalls, …• Configure and maintenance dual FortiGate-300D with HA.• Diagnosing, resolving, documenting the hardware, and software network problems.• Implement and maintain a holistic monitoring solution for monitoring network infrastructure and network services with PRTG and OP-Manager• Designing, Configuring & Maintaining Multi-Site Virtualization Infrastructure based on VMware Products (VMware vSphere 7.x)• Administration, Updating and Patching Microsoft/Linux Infrastructure Services (AD/DC 2012-2019, Mail, DNS, DHCP, Remote App• Researching, recommending, and implementing IT solutions including hardware, software changes/enhancements, application deployments, and infrastructure upgrades.• Administering E-mail and Anti-Virus systems.• Backup and system recovery procedures.• Hardware PBX Panasonic Telecommunication (KX-TDE Series / KX-TDA Series)

• VMware VSphere/VCenter Administration• Performing server backups and maintaining offsite tape storage.• Documenting network configuration and operational procedures.• Quickly responding to network outages• Managing a video surveillance camera system including searching and retrieving data as needed. (Hikvision Technology)

• Designing and installing computer networks, connections, and cabling• Troubleshooting system failures and identifying roadblocks in the network• Maintaining and repairing hardware including peripheral devices• Scheduling upgrades and maintenance without interrupting business workflow• Providing technical direction and giving training to co-workers about network systems• Working with vendors to get needed equipment for the networks and systems

• Deliver Tier 1 network ticketing support to resolve all issues for 100+ users• Creating user accounts, permissions, and mailboxes.• Remoted troubleshooting, repair, support, Troubleshoot, and resolve hardware issues • Responsible for the implementation of new equipment for client upgrades.• Changed out Hard Drives and Motherboards, in addition to upgrading the memory• Managed Windows Server Update Services and OS network environments

• Service Desk systems (Service Desk Plus Manage Engine)• Provide technical assistance, support for incoming queries and issues related to computer systems, software, and hardware.• Maintain daily performance of computer systems.• Install, modify, and repair computer hardware and software.• Install computer peripherals for users.• Follow up with customers to ensure the issue has been resolved.• Gain feedback from customers about computer usage.• Respond to email messages for customers seeking help.