NANDO’S AUSTRALIA, SA & NT, 2008 - 2016Area Manager 2011 - 2016Increased overall state sales growth of 9.11% YTD compared to 3.2% target. Led South Australia to become number one performing state nationally in 2015/16 measurement points inclusive of: Employee turnover, Sale Growth, GP, Labor, QSC & Mystery Shopper. Key Accomplishments:• Catalyzed retention to 0 management turnover and employee turnover 49% compared to target of 70%.• Championed employee engagement though crafting and implementation of innovative processes and strategies.• Realized 66% total customer complaint reduction versus prior year.• Steered highest Mystery Shopper results in Australia at 94.6%.• Exceeded GP of 67.64% compared to target of 67.5%.• Reduced 32.9% to 32.07% labor target.• Maximized performance of nominated territory restaurants through effective leadership and management.• Cultivated and maintained supportive relationships, rapport, and discourse with franchisees.• Drove improved sales performance, along with exemplary restaurant experience, working in tandem with franchisees and Support Office personnel. • Ensured regulatory and organization guideline and policy adherence mentoring franchisees thereby improving compliance and operational excellence.• Led franchisee and team training relating to various facets of business leading to elevated operational standards, sales and profit.• Guided franchisees in employment related issues encouraging construction of Reward and Recognition culture. Restaurant Manager 2008 - 2011Generated $90K sales in 1st month of opening and $100,000 in the 2nd month. Captured $100K in sales for the first time in South Australia.Key Accomplishments:• Recognized for $12K highest sale in a day for South Australia on City to Bay. • Consecutive 100% scores in Mystery Shopper.• Pivotal role in achieving consistent sales growth increases including: 2010/11: +09.17%2009/10: +19.67%2008/09: +18.90%