Mohammad Chamseddine Email & Phone Number

Beirut Governorate, Lebanon

As co-founder and general manager of Eclec, I oversee all aspects of the business, including sales, marketing, product development, and customer service. I work closely with our team to ensure that we are providing the best possible products and services to our customers. Some of my key achievements at Eclec include:Launching a successful e-commerce platform, which has helped us reach a wider audience and increase sales.Developing new product lines that have received critical acclaim and helped us differentiate ourselves in a crowded market.Building a talented and motivated team that is dedicated to providing exceptional service to our customers.

Beirut Central District, Beirut Governorate, Lebanon

Provide daily support on all pre-sale and order management of Design projects, including product quoting, order updates, changes, acknowledgements, and assistance with customer questions, as needed.Achieve showroom weekly, monthly and yearly target.Direct and control the Retail staff to ensure that they are appropriately motivated and trained to meet all sales targets and that they carry out their responsibilities to the required standardsConduct training to staff on sales techniques, cross selling, customer service, Visual merchandise maintenance, introducing promotions, handling objections, etc.Primarily support the CEO and provide support to the executive team as directed to ensure company goals and objectives are accomplished, and operations run efficiently Increased the loyalty and satisfaction of customers that led to an 53% revenue increase

United Arab Emirates

Managing the business, keeping track of orders and customer claims, monitoring all activity and writing monthly reports, in order to improve the business.Setting and implementing action plans, setting expectations, providing clear direction and following up with goals.Identify, develop, or evaluate marketing strategy, based on knowledge of establishment objectives, market characteristics, and cost and markup factors.Compile lists describing product or service offerings.Consult with buying personnel to gain advice regarding the types of products or services expected to be in demand.Developed and maintained a sales pipeline of 75 new clients/ advertisers (e.g., Fashion Brands, Hotels, Restaurants). New clients resulted in 7.3 million USD annual reoccurring revenue.

United Arab Emirates

Technical development and automation of sales pipeline by utilizing professional directories and web-based resourcesTroubleshoot technical issues such as Slow Operations, Printer Problems, Login Difficulties, Unsaved and Deleted Files.Held regular training with customers to align goalsOverseeing customer account management, including negotiating contracts and agreements to maximize profit.Collaborate with sales team to identify and grow opportunities within territory

Lebanon

Develop a marketing communications plan including strategy, goals, budget and tactics Develop media relations strategy, seeking high-level placements in print, broadcast and online mediaDirect social media team to engage audiences across traditional and new media Leverage existing media relationships and cultivate new contacts within business and industry mediaManage media inquiries and interview requestsCreate content for press releases, byline articles and keynote presentationsMonitor, analyze and communicate PR results on a quarterly basisEvaluate opportunities for partnerships, sponsorships and advertising on-going basis.

Lebanon

Managed a portfolio of accounts and exceeded sales targets by 55%Developed robust sales pipeline thanks to an existing network within the industry resulting in 125 new clients.

Masters Of Science [Ms] With Distinction, Computer And Communication Engineering, Gpa 3.2

Bachelor Of Science [Bs] With Honors, Computer And Communication Engineer, Gpa 3.5

Bachelor Of Science