Established and implemented information technology strategic plans, policies, and procedures.Managed department’s budgets and KPIs.Designed and managed MIS application development using Microsoft Dynamics CRM 2016 to automate membership registration, call center, donor’s management, contact management, marketing and sales, ticketing and scheduling services.Implemented and managed MenaITech HR, Payroll & Personnel system.Implemented and managed Quickbooks financial system. Established and maintained documentation on operational, system and user procedures & guidelines.Designed and managed Local Area Network and Aruba Wi-Fi network.Installed, configured and managed Avaya VoIP technology.Implemented VMWare ESXi 5.5 Server and later upgraded to v. 6.0 then v. 8.0. Performed Microsoft Exchange 2013 migration from a hosted email service with over 100 mailboxes.Designed, implemented and managed Domain Controllers, Active Directory and File Servers using Windows Server 2012 R2 and 2016.Ensuring adequate antivirus protection & solutions are maintained and updated using Kaspersky Security Center v.10 and Microsoft Defender.Installed and configured Sophos Unified Threat Management appliance.Implemented a secured VPN connection for roaming users and site to site VPN between the branches.Implemented and managed DHCP, DNS and KMS servers.Implemented and maintained Microsoft Office 365 including the migration toAzure and Exchange Online.Implemented Spiceworks Helpdesk and Asset Management system.Installed and configured Dahua digital surveillance system.Implemented and managed backup solution using Veritas BackupExec.

Defining and overseeing departmental goals, objectives, policies, and procedures, both in the short and long term.Supervising the maintenance of the company's computer systems, data communication networks, and software applications, carried out by the IT Support team.Developing strategic plans to deploy information technology solutions that enhance organizational efficiency and effectiveness.Responsible for the management of multiple projects, which include the implementation of security modules for MS Office 365, Backup and Disaster Recovery as a Service, a Data Center Network, an Inventory Management System, Bosch CCTV system, and Print-as-a-Service.

Implemented and maintained MenaITech HR, TA, Payroll & Personnel system.Implemented and maintained Career Portal system.Implemented and maintained Bisan Financial system.Implemented and maintained Domain Controllers, Active Directory, DNS,DHCP, Group Policies and KMS using Windows Server 2016 and 2012 R2.Implemented and maintained Microsoft Office 365 including the migration toAzure and Exchange Online.Designed, built and managed Local Area Network using Aruba switches.Designed, implemented and managed Ruckus Wi-Fi solution.Managed FortiGate and Sophos UTM, Site to Site VPN and Kaspersky Antivirus.Executed server virtualization through Microsoft Hyper V.Implemented Dahua digital surveillance system.

Jordan Aircraft Maintenance Ltd. (JorAMCo) is a leading independent aircraft maintenance, repair and overhaul company (MRO) with approximately 900 employees capable of carrying out light and heavy maintenance on a range of wide and narrow body aircraft types including A320 family, A330, A340, B737 and EMB 170/190.• Provided technical support to company users (850 employees) and customer representatives through IT helpdesk system.• Migrated Domain Controllers from Windows Server 2003 to Windows Server 2008 R2.• Migrated Exchange Server from 2003 to 2013.• Implemented CommVault Simpana 9 backup and disaster recovery solution.• Managed BlackBerry Enterprise server for 30+ user accounts.• Managed Microsoft Exchange with over 500 mailboxes.• Administrated user workstations and laptops.• Implemented Asset Management for over 2000 IT assets.• Implement, terminate and troubleshoot computer networks.• Supported IP Telephony equipment from Cisco.• Provided training to new IT recruits.• Managed hardware and telecommunications suppliers relations.• Assisted in establishing and maintaining IT procedures and policies.